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The Ocean Turquesa Hotel in Riviera Maya is directly on a white-sand beach in Puerto Morelos, approximately 35 km from Playa del Carmen and 18 km from the Cancun airport. Ideal for wedding.
Hotel details
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • June 13, 2014  
    Please take note of following error in our brochure. The hotel no longer offers the free kids promotion for departures as of November 1st, 2014. The bookings already made will be honoured.

    June 13, 2014
    Please take note of following error in the french version of our brochure. There are no reservations required for the à la carte restaurants.

Good to Know

  • For the conservation of the Marine parc, a tax of $3 US per person per use is charged for non-motorized water sports (price subject to change).

    The hotel does not accept student groups.
  • $3 tax per person per use for non-motorized water sports
About your Hotel

Hotel Location

  • Approximately 18 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Morelos

Hotel Description

  • Transat Holidays Exclusive hotel
  • 265 rooms
  • 9 building(s)
  • Elevator

Hotel Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 10 restaurant(s)
  • 6 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Currency exchange
  • ATM
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Shuttle service throughout the resort
  • Shuttle service off site
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Spa services ($)

Beach

  • Lounge chairs
  • Palapas
  • Topless allowed

Hotel Contact Information

    Ocean Turquesa 4.5*

  • S.M. 12, Mza.15, Lote 1-02, 103. Predio Maria Irene. Municipio Benito Juarez 77511 Puerto Morelos, Riviera Maya Mexico
  • Tel.: 9982872100
  • Fax : 9982872101
  • Email : reservations2@vacstore.net
Rooms
  • For your comfort, each room offers :
  • Junior Suite Deluxe Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Partial Garden View
    • Up to 5 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 queen-size beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
  • Junior Suite Deluxe Ocean View Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Ocean View
    • Up to 5 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 queen-size beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
  • Junior Suite Privilege Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • PRIVILEGE ($) INCLUSIONS ( 2014-2015)
    • PRIVILEGE ($) INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Partial Garden View
    • Up to 5 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 queen-size beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
    • PRIVILEGE ($) inclusions
  • Junior Suite Ocean View Privilege Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • PRIVILEGE ($) INCLUSIONS ( 2014-2015)
    • PRIVILEGE ($) INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Ocean View
    • Up to 5 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 queen-size beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
    • PRIVILEGE ($) inclusions
  • Master Suite Privilege Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • PRIVILEGE ($) INCLUSIONS ( 2014-2015)
    • PRIVILEGE ($) INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed and 1 sofa
    • Crib (on request)
    • Closed living room
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Pillow menu
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
    • PRIVILEGE ($) inclusions
  • Honeymoon Suite Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • PRIVILEGE ($) INCLUSIONS ( 2014-2015)
    • PRIVILEGE ($) INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed and 1 sofa
    • Living area
    • Dining area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Pillow menu
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
    • PRIVILEGE ($) inclusions
    • Dedicated room location
    • Lobster meal (romantic lobster dinner at the Privilege Fusion Restaurant)
    • Bottle of sparkling wine in room upon arrival
    • Breakfast Romantic
    • Bathrobes
    • Discount (40% jewelry store/10% spa services/10% excursions/10% car rental/10% aquatic sports/10% on extra drinks
    • Private terasse with whirlpool
    • Fresh Flowers
    • Complimentary 20 minutes photo session with photoshop (a 6 x 8 free picture)
  • Royal Master Suite Privilege Sapphire Club

    Inclusions
    • 2014-2015
    • 2015-2016
    • SAPPHIRE CLUB INCLUSIONS ( 2014-2015)
    • SAPPHIRE CLUB INCLUSIONS ( 2015-2016)
    • PRIVILEGE ($) INCLUSIONS ( 2014-2015)
    • PRIVILEGE ($) INCLUSIONS ( 2015-2016)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa in the living area
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Connecting room available on request
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Pillow menu
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • SAPPHIRE CLUB inclusions
    • PRIVILEGE ($) inclusions
Inclusions

For travel between November 1, 2014 and October 31, 2015

Package

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select, $3 tax per person per use for non-motorized water sports)
  • Room service (11 am to 11 pm)
  • Selected international drinks (unlimited)
  • Snacks and beverages (24 h)
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 3 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared services and facilities with the Ocean Coral.
  • Service of a representative at destination
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
FAMILY COLLECTION INCLUSIONS *:
  • Priority check-in at the hotel
  • Kids' pool
  • Babysitting service ($)
  • Kids' mini disco
  • Kids' menu
  • Kids' Club (4 to 12 years old)
  • Free seat selection for kids
  • Dedicated family check-in at airport counter (package only)
  • Priority baggage handling (package only)
  • Priority check-in and boarding (package only)
  • Welcome cocktail upon arrival (juice)
  • Complimentary (Souvenir book and free photo with Daisy)
  • Kids' menu (in all restaurants)
  • Babysitting service ($) (subject to availability)
* Included with "Junior Suite Deluxe Sapphire Club" only
PRIVILEGE ($) INCLUSIONS *:
  • Premium brand drinks
  • Concierge service (personalized)
  • Butler service
  • Room service (24 hours)
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Exclusive (Privilege Club Fusion restaurant)
  • Lounge (Privilege lounge with coffee, tea, hors d’oeuvres, wine selection)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service
  • Lobster meal (once/stay)
* Included with "Junior Suite Privilege Sapphire Club", "Junior Suite Ocean View Privilege Sapphire Club", "Master Suite Privilege Sapphire Club", "Honeymoon Suite Sapphire Club" and "Royal Master Suite Privilege Sapphire Club" only
SAPPHIRE CLUB INCLUSIONS :
  • Welcome cocktail upon arrival (and cold towel)
  • Beach towels in room (upon arrival)
  • Bathrobes and slippers in room (upon arrival)
  • Concierge service
  • Turn-down service
  • Resort Credit of 250 USD resort credit discount coupons to be used towards the cost of various services and products
  • Bottle of wine in room upon arrival or local speciality or chef's selection
  • Dedicated room location

Hotel only

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select, $3 tax per person per use for non-motorized water sports)
  • Room service (11 am to 11 pm)
  • Selected international drinks (unlimited)
  • Snacks and beverages (24 h)
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 3 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared services and facilities with the Ocean Coral.
  • Service of a representative at destination
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
FAMILY COLLECTION INCLUSIONS *:
  • Priority check-in at the hotel
  • Kids' pool
  • Babysitting service ($)
  • Kids' mini disco
  • Kids' menu
  • Kids' Club (4 to 12 years old)
  • Free seat selection for kids
  • Dedicated family check-in at airport counter (package only)
  • Priority baggage handling (package only)
  • Priority check-in and boarding (package only)
  • Welcome cocktail upon arrival (juice)
  • Complimentary (Souvenir book and free photo with Daisy)
  • Kids' menu (in all restaurants)
  • Babysitting service ($) (subject to availability)
* Included with "Junior Suite Deluxe Sapphire Club" only
PRIVILEGE ($) INCLUSIONS *:
  • Premium brand drinks
  • Concierge service (personalized)
  • Butler service
  • Room service (24 hours)
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Exclusive (Privilege Club Fusion restaurant)
  • Lounge (Privilege lounge with coffee, tea, hors d’oeuvres, wine selection)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service
  • Lobster meal (once/stay)
* Included with "Junior Suite Privilege Sapphire Club", "Junior Suite Ocean View Privilege Sapphire Club", "Master Suite Privilege Sapphire Club", "Honeymoon Suite Sapphire Club" and "Royal Master Suite Privilege Sapphire Club" only
SAPPHIRE CLUB INCLUSIONS :
  • Welcome cocktail upon arrival (and cold towel)
  • Beach towels in room (upon arrival)
  • Bathrobes and slippers in room (upon arrival)
  • Concierge service
  • Turn-down service
  • Resort Credit of 250 USD resort credit discount coupons to be used towards the cost of various services and products
  • Bottle of wine in room upon arrival or local speciality or chef's selection
  • Dedicated room location

For travel between November 1, 2015 and October 31, 2016

Package

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31 included)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select, $3 tax per person per use for non-motorized water sports, price subject to change )
  • Room service (11 am to 11 pm)
  • Selected international drinks (unlimited)
  • Snacks and beverages (24 h)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
FAMILY COLLECTION INCLUSIONS *:
  • Priority check-in at the hotel
  • Kids' pool
  • Babysitting service ($)
  • Kids' mini disco
  • Kids' menu
  • Kids' Club (4 to 12 years old)
  • Free seat selection for kids
  • Dedicated family check-in at airport counter (package only)
  • Priority baggage handling (package only)
  • Priority check-in and boarding (package only)
  • Welcome cocktail upon arrival (juice)
  • Complimentary (Souvenir book and free photo with Daisy)
  • Kids' menu (in all restaurants)
  • Babysitting service ($) (subject to availability)
  • Part of: Cool for Teens and Big fun for big families
* Included with "Junior Suite Deluxe Sapphire Club" only
PRIVILEGE ($) INCLUSIONS *:
  • Premium brand drinks
  • Concierge service (personalized)
  • Butler service
  • Room service (24 hours)
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Exclusive (Privilege Club Fusion restaurant)
  • Lounge (Privilege lounge with coffee, tea, hors d’oeuvres, wine selection)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service
  • Lobster meal (once/stay)
* Included with "Junior Suite Privilege Sapphire Club", "Junior Suite Ocean View Privilege Sapphire Club", "Master Suite Privilege Sapphire Club", "Honeymoon Suite Sapphire Club" and "Royal Master Suite Privilege Sapphire Club" only
SAPPHIRE CLUB INCLUSIONS :
  • Welcome cocktail upon arrival (and cold towel)
  • Beach towels in room (upon arrival)
  • Bathrobes and slippers in room (upon arrival)
  • Concierge service
  • Turn-down service
  • Resort Credit of 250 USD resort credit discount coupons to be used towards the cost of various services and products
  • Bottle of wine in room upon arrival or local speciality
  • Dedicated room location

Hotel only

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31 included)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select, $3 tax per person per use for non-motorized water sports, price subject to change )
  • Room service (11 am to 11 pm)
  • Selected international drinks (unlimited)
  • Snacks and beverages (24 h)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
FAMILY COLLECTION INCLUSIONS *:
  • Priority check-in at the hotel
  • Kids' pool
  • Babysitting service ($)
  • Kids' mini disco
  • Kids' menu
  • Kids' Club (4 to 12 years old)
  • Free seat selection for kids
  • Dedicated family check-in at airport counter (package only)
  • Priority baggage handling (package only)
  • Priority check-in and boarding (package only)
  • Welcome cocktail upon arrival (juice)
  • Complimentary (Souvenir book and free photo with Daisy)
  • Kids' menu (in all restaurants)
  • Babysitting service ($) (subject to availability)
  • Part of: Cool for Teens and Big fun for big families
* Included with "Junior Suite Deluxe Sapphire Club" only
PRIVILEGE ($) INCLUSIONS *:
  • Premium brand drinks
  • Concierge service (personalized)
  • Butler service
  • Room service (24 hours)
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Exclusive (Privilege Club Fusion restaurant)
  • Lounge (Privilege lounge with coffee, tea, hors d’oeuvres, wine selection)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service
  • Lobster meal (once/stay)
* Included with "Junior Suite Privilege Sapphire Club", "Junior Suite Ocean View Privilege Sapphire Club", "Master Suite Privilege Sapphire Club", "Honeymoon Suite Sapphire Club" and "Royal Master Suite Privilege Sapphire Club" only
SAPPHIRE CLUB INCLUSIONS :
  • Welcome cocktail upon arrival (and cold towel)
  • Beach towels in room (upon arrival)
  • Bathrobes and slippers in room (upon arrival)
  • Concierge service
  • Turn-down service
  • Resort Credit of 250 USD resort credit discount coupons to be used towards the cost of various services and products
  • Bottle of wine in room upon arrival or local speciality
  • Dedicated room location
Sports / Activities

Sports

  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking ($)
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Volleyball
  • Windsurfing ($)
  • Tennis
    • 2 tennis court(s)
    • Night Tennis

Activities

  • Aquafitness
  • Catamaran ($)
  • Dance lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Spanish lessons
Internet

WiFi available in :

    • Lobby
    • Pool
    • Room

Internet for Business ($)

Family Collection
ALL FAMILIES ARE UNIQUE

Our Family Collection delivers a safe, exciting time for kids and a relaxing holiday for parents, thanks to the variety of activities, facilities and promotions offered by the collection’s family-friendly resorts. The selection of room categories also makes it easier for families big and small to find suitable accommodation for their Sun vacation.
May be available with some room categories, according to the property
Distinction Collection
ENJOY EXCLUSIVE SERVICES THAT ADD SOMETHING EXTRA TO YOUR PACKAGE
Transat Holidays’ Distinction Collection was especially designed for travellers looking for an enhanced travel experience. Located on stunning beaches, these resorts offer exclusive privileges, added services and superior comfort. You’ll notice the difference the minute you arrive. Beautiful surroundings, attentive service, superb facilities and spacious accommodations serve as the backdrop for that special vacation you’ve always wanted.



 

May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)
    • Villa Marina
      Image bar
      • Lunch : Snack Bar
      • Dinner : À la Carte Caribbean
      • Evening dress code: Semi-formal
      • High chairs available
      • Smoking area
    • Ruta 66
      Image bar
      • Dinner : À la Carte American
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Ritratto d'Italia
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Hacienda Los Girasoles
      Image bar
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • La Petite Crêperie
      Image bar
      • Lunch : Snack Bar
      • Dinner : Creperie
      • Evening dress code: Semi-formal
      • High chairs available
      • Smoking area
    • Sensai
      Image bar
      • Dinner : À la Carte Oriental
      • Air conditioning
      • Evening dress code: Semi-formal
      Reservation required for teppanyaki tables only.
    • Mike's Coffee
      Image bar
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Daisy
      Image bar
      • Lunch : Snack Bar
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Blue Moon
      Image bar
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)
    • Aqua chill-out
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
    • Lobby Bar
      Image bar
      • Location : Lobby
      • Local drinks
      • International drinks
    • Blue Pool Bar
      Image bar
      • Location : Swim-up
      • Local drinks
      • International drinks
    • Daisy
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
    • Coral
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
    • Privilege Lounge
      Image bar
      • Lounge
      • Local drinks
      • International drinks
      Exclusive for clients booked in Privilege category
Kids
  • Kids' Club (ages 4 to 11)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurants

Notes

Golf 2
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Moon Spa & Golf Club

Designed by Jack Nicklaus
Carretera Federal a Chetumal-Cancun Km. 340
9988816100
teetimes@palaceresorts.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,165 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Pro shop ($)
  • Chipping green

Riviera Cancun Golf & Resort

Designed by Jack Nicklaus
Blvd. Kukulcán Km. 26, Zona Hotelera
9988487777
info@golfpromotions.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,060 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Massage
  • Special Therapies
Wedding / Honeymoon

Wedding package ($)

  •  

Honeymoon package ($)

  •  
Eco-responsible

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Biosphere

The Biosphere certification system relies on the principles of sustainable development. Its various labels are managed by the Responsible Tourism Institute under the terms of a memorandum of understanding with UNESCO.
Special offers
  • Resort Credit (2015-2016)   

Ratings
0000¼ 7787 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews

Beautiful 0000¼ July 27, 2015

  • This was a first time for us to an all inclusive. The staff was always very friendly. The resort itself was clean and well maintained. The food was delicious in every restaurant and usually served...
  • marenr612

Family vacation 00000 July 26, 2015

  • The activity staff are fabulous. Special thanks to Sugar, Sunshine and Amin you made our stay spectacular. The beaches had a lot of sea weed but the ocean was still swim able. Our family were lucky...
  • allen2299

Beautiful hotel but has some kinks 000¼¼ July 26, 2015

  • We are here now and while we are enjoying our stay, I doubt we will return. The beach is a huge disappointment, piles of thick seaweed everywhere and it smells horrible. I know this isn't the hotels...
  • als1124
Transat rating 8888*

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.