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SOUTH/SUN COLLECTION 2014-2015 - Terms and conditions for Nov. 1, 2014 to Oct. 31, 2015 departures.

Terms & Conditions of TRANSAT HOLIDAYS SUN COLLECTION 2014-2015 

The purchase of packages, flights, cruises and hotel rooms (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.

DESCRIPTION OF SERVICES AND PRICES

TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. However, changes to the Services, descriptions, prices and terms and conditions can take place at any time after posting on this website namely to add new services, correct errors and omissions or for several reasons beyond our control. These changes will be made on this website or through notices to travel agents. In the event of any discrepancy between the terms and conditions of the Transat Holidays Sun Collection 2014-2015 brochure in paper format and those on this website, the terms and conditions appearing on this website shall prevail. Therefore, please contact your travel agent or visit this website to verify if any such changes or additions have been made prior to booking.

SERVICES

The packages described on this website include, unless indicated otherwise, roundtrip airfare from your selected departure city, roundtrip airport/hotel transfers at destination, accommodation for the duration of the stay in accordance with the vacation package and hotel category and plan selected, other services and activities related to such a package, hotel taxes and service charges (unless otherwise advised) and services of a TRANSAT representative at destination.

The cruises include, unless indicated otherwise, selected shipboard accommodation, on-board meals, most shipboard entertainment and activities.

The hotel room includes the accommodation according to the duration, plan and category of room selected and all hotel taxes (unless indicated otherwise).

The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described on this website. Certain cruise lines may, in certain circumstances, require the payment of a fuel surcharge.

PRICES

Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at the time they are posted on this website. All prices are valid at the time they are posted on this website and are subject to change without notice. In this regard, please consult your travel agent or this website. Unless indicated otherwise, all prices are quoted in Canadian dollars (CA $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination (except for Cuba), tourist card fee and service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only.

Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.

For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, PAYMENT AND TRANSMISSION OF TRAVEL DOCUMENTS

Any reservation of Services made more than 45 days prior to the date of departure must be accompanied by a deposit in the amount of:

•    $250 per person for a package, a Costa Magica (La Romana itinerary) cruise, a MSC Musica (La Romana itinerary) cruise or a Cuba (Montego Bay itinerary) cruise;
•    $200 per person for a flight only;
•    $100 per person for a hotel room only.

Unless otherwise indicated, final payment must be received by TRANSAT at least 45 days prior to the date of departure. Reservations made less than 45 days prior to the date of departure must be accompanied by payment in full. Connecting flights, Option Flex fees and insurance premiums are payable in full at the time of booking.

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The applicable cancellation fees are described in the change and cancellation fees chart included at the end of the terms and conditions.

Final payment dates are subject to change and may vary for certain sailings/itineraries (including holiday sailings), stateroom category/hotel accommodation, promotional fares, groups and cruise line air/sea programs.

Airline tickets and other travel documents will only be delivered to the travel agent or transmitted by email once TRANSAT has received payment in full for the Services. For reservations made within 7 days or less of the date of departure, travel documents will be transmitted by email. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD

Verbal or written authorization given by the Customer to the travel agent for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the present terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature. Once a credit card number has been forwarded to TRANSAT to guarantee a reservation, the travel agent becomes responsible for payment and must keep a signed copy of Customer’s authorization on file.


 

PROMOTIONS

Unless indicated otherwise, the following promotions are offered in connection with the purchase of Services, namely: “OUR SUN PROMOTIONS” applies to new individual bookings only of packages included on this website (excluding groups, cruises, flights, Florida packages and à la carte hotel rooms) made by Sept. 30, 2014 for travel between Dec. 18, 2014 and Apr. 30, 2015. The amount of deposit required for a reservation made by Sep. 30,  2014 will be of $50 per person. By making a reservation by Sept. 30, 2014, the Customer will receive a future non-transferable voucher for TRANSAT products of $50 per adult and $25 per children which must be redeemed by Oct. 31, 2016. The upgrade to Option Plus is available only to a Customer who has booked a package including a Transat Distinction Collection or a Transat Luxury Collection hotel and is subject to availability. A Customer who has reserved a package other than a Sandals and Beaches Resorts and Grand Pineapple Resorts package by Sept. 30, 2014 is allowed one change of departure date within the delays set out in the promotion and must travel by Oct. 31, 2015, subject to the availability at a later date of flight services and the hotel originally booked. Any price differential resulting from the selection of a new departure date must be paid by the Customer at the time of the change and no reimbursement will be provided if the price of the package at the new departure date is lower than the original price of the booking. Any change of departure date request must be made directly to the Customer’s travel agent and be received by TRANSAT within the timelines set out in the promotion, failing which the Customer’s package will be deemed cancelled and the cancellation fees stated in these terms and conditions will apply. If the Customer’s travel agent is unavailable, the Customer may make a change of departure date request by contacting TRANSAT at 1-866-322-6649 (24 hours a day, 7 days a week). A Customer who requests a change of departure date and does not travel by Oct. 31, 2015 will be deemed to have cancelled his package and the cancellation fees stated in these terms and conditions will apply. Our Best Price Guarantee is applicable only to packages which include a Transat Distinction Collection or a Transat Luxury Collection hotel. Such package must be the same package as the one which was originally booked (same place and date of departure, same flight and hotel) and must be available at the time such Guarantee is invoked by the Customer. Maximum savings is $400 per adult ($200 per child). This Guarantee may only be applied once to a booking. If the Customer’s request is approved, the rate on the original booking will be adjusted and final payment will be due at that time. This Guarantee is not valid within 30 days of departure. “OUR SUN PROMOTIONS” is not applicable to a package booked further to a change of departure date.

“SAVE ALL SEASON LONG” applies to the price of a package advertised on this website when the Customer books and pays up to 35 days before departure; “BOOK EARLY AND SAVE” applies to the price of a package when the Customer books and pays by the final date indicated on the hotel description; “FREE WEDDING AND/OR HONEYMOON” where conditions and gifts may vary from one hotel to another and some restrictions may apply. Honeymoon Package: To be eligible for a honeymoon package, newlyweds must advise their travel agent at the time of booking and present upon arrival at the hotel their proof of marriage, dated within the last month. For more information, contact your travel agent.

These promotions may not be combined and apply only to the Services described herein as the case may be and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice. Unless otherwise indicated, the “SAVE ALL SEASON LONG” and “BOOK EARLY AND SAVE” are based on double occupancy.
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FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION

Unless otherwise indicated, all flights are operated by Air Transat.

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately preceding the departure and/or the return flight. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers who book connecting flights have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.

Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club Class seats with Air Transat or another air carrier further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club Class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-on Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and are subject to all applicable government regulations that establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and may be subject to a partial refund of certain taxes and fees upon request according to Transat’s terms and conditions.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present him-self/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.

MINORS

A Customer that is a minor pursuant to the laws of the country (or province or state) of travel must be accompanied by a parent or a legal guardian that is over the legal age in such country (or province or state) and share the same room. Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

For cruises, a Customer under the age of 21 must be accompanied by a parent or a legal guardian of at least 25 years of age (21 for MSC Musica and Cuba Cruise) in the same or a connecting stateroom. Infants must be at least 6 months old at the time of sailing (12 months old for selected sailings).

TRAVEL INSURANCE

TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or this website for more information.

TRAVEL DOCUMENTS

A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY

Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may not be up to North American standards and therefore may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers; however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

ROOM AND CABIN ALLOCATION

Hoteliers and cruise lines are solely responsible for room/cabin allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room or cabin which may vary in accordance with the location of the room on the hotel premises or the cabin on the ship. Should a Customer choose to alter the room/cabin category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change or the Guest Relations Services Office on the ship for any cabin change.

CHECK-IN AND CHECK-OUT CONDITIONS

The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between 1 pm and 3 pm and check out by 11 am on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING

Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT

If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described on this website should be used solely as an indication and are subject to change. The ship, itinerary, tour, accommodation or means of transportation are subject to change without notice. The cruise line, local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER

In certain circumstances, TRANSAT or the supplier will allow that a change be made to the reservation by the Customer. If such change is not allowed or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the section at the end of the terms and conditions that describes the applicable change and cancellation fees.

CUSTOMER RESPONSIBILITY

Statement to the Travel Agent: Customers are responsible for advising their travel agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel.

Pregnancy: The cruise lines will not accept Customers who will have entered their 24th week of pregnancy by the time travel concludes. The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent for the air carrier or cruise line’s policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE

TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:

  • An act of god or force majeure or of a third party;
  • A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
  • Fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather conditions;
  • Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labour, fuel or facilities;
  • Any strike, lock-out, labour dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;
  • Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;
  • Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;
  • Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

 

EXCLUSION OF LIABILITY

TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The present terms and conditions of this section shall extend and benefit to all of the mandatories, agents and employees of TRANSAT.

EXCURSIONS

The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY

TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.

COMMENTS AND CLAIMS

At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager, the on-board purser or TRANSAT directly at the following email address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward his comments or claim in writing to his travel agent or to TRANSAT within 30 days of the date of return.

LAWS

This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CHANGE AND CANCELLATION FEES

This chart sets out the various change and cancellation fees payable per person with respect to some of the Services reserved. The fees apply to each change requested by the Customer and are cumulative.
The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).

IMPORTANT: TRANSAT or a supplier may, from time to time, offer special tariffs for certain hotels or types of rooms for which changes will not be allowed without penalty. These special tariffs bear the words “Non-refundable tariff”, “No changes allowed” and the terms and conditions of the chart below will therefore not apply.

 

PACKAGES, COSTA MAGICA and MSC MUSICA CRUISES (La Romana) — Number of days (or hours)
prior to departure

Type of change

46 + days

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change (package and Costa Magica or MSC Musica cruises only)1

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of departure date, hotel or destination

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room or cabin

 $50* (per room/cabin)

Not allowed

Not allowed

Not allowed

Change of room or cabin occupancy2

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

 Consult your travel agent

Cancellation — Package, Costa Magica or MSC Musica cruise

$250

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

 1One Name change/passenger change is allowed per reservation.
2In case of a change of occupancy in a room or a cabin, any price difference will be borne by the customer(s) who will occupy the room or the cabin further to such change.

 

Cruise on Cuba cruise  (Montego Bay)3 — Number of days prior to departure

Type of change

46 + days

45 to 22 days

21 days or less

Cancellation — Cuba Cruise

$250

50% of total cost

100% of total cost

3The applicable terms and conditions and change fees are set by the cruise lines and may vary. Cancellation fees may vary for cruises purchased in conjunction with flights with other air carriers. Please consult your travel agent.

 

Flights — Number of days (or hours) prior to departure

Type of change

46 + days

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change

Not allowed

Not allowed

Not allowed

Not allowed

Not allowed

Not allowed

Change of flight, departure date or destination

$200* (per segment)

$200* (per segment)

$200* (per segment)

$200* (per segment)

Not allowed

Not allowed

Any other change

 Consult your travel agent

Cancellation — Flight

$200

100% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

 

HOTEL ROOMS — Number of days (or hours) prior to check-in

Type of change

46 + days

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change4

$50*

$50*

$50*

$50*

Not allowed

Not allowed

Change of date or hotel

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room

 $50* (per room)

Not allowed

Not allowed

Not allowed

Change of room occupancy5

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

 Consult your travel agent

Cancellation — Hotel room

$100

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

4One name change is allowed per reservation.
5In case of a change of occupancy, any price difference will be borne by the customer(s) who will occupy the room further to such change.

 

PRIVATE TRANSFERS AND EXCURSIONS — Number of days (or hours) prior to arrival at destination

Type of change

46 + days

45 to 22 days

21 to 15 days

14 to 8 days

7 to 3 day(s)

Less than 72 hours

Change of date, number of passengers or type of vehicle

Free

Free

Free

Free

Free

Not allowed

Cancellation - Private transfers and excursions

Free

Free

Free

Free

Free

100% of total cost

Terms and Conditions of June 1st, 2014
Transat Tours Canada Inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. no. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.

SOUTH/SUN COLLECTION 2013-2014 - Terms and conditions for Nov. 1, 2013 to Oct. 31, 2014 departures.

TERMS AND CONDITIONS: SOUTH/SUN COLLECTION 2013-2014 - April 4th 2014 update.

The purchase of packages, flights, cruises and hotel rooms (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.

DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. Changes to the Services, descriptions and prices can take place at any time after posting on this website namely to correct errors and omissions or for several reasons beyond the control of TRANSAT. In the event of any discrepancy between the description of the Services, the prices or the terms and conditions in the Transat Holidays South Sun Collection 2013-2014 brochure and those on this website (www.transatholidays.com), the description of Services, the prices and the terms and conditions appearing on this website shall prevail. Please contact your travel agent or visit our website at www.transatholidays.com to verify if any such changes or additions have been made prior to booking.

SERVICES
The packages described on this website include, unless indicated otherwise, roundtrip airfare from your selected departure city, airport/hotel roundtrip transfers at destination, accommodation for the duration of the stay in accordance with the vacation package and hotel category and plan selected, other services and activities related to such package, hotel taxes and service charges (unless otherwise advised) and services of a TRANSAT representative at destination.

The cruises include, unless indicated otherwise, selected shipboard accommodation, onboard meals, most shipboard entertainment and activities.

The hotel room includes the accommodation according to the duration, plan and category of room selected and all hotel taxes (unless indicated otherwise).

The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described on this website. Certain cruise lines may, in certain circumstances, require the payment of a fuel surcharge.

PRICES
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at time they are posted on this website. All prices are valid at the time they are posted on this website and are subject to change without notice. Unless indicated otherwise, all prices are quoted in Canadian dollars (CAD $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination (except for Cuba), tourist card fee, service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only.

Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.

For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, PAYMENT AND TRANSMISSION OF TRAVEL DOCUMENTS
Any reservation of Services made more than 45 days prior to the date of departure must be accompanied by a deposit in the amount of:

  • $250 per person for a package, a Costa Magica (La Romana itinerary) cruise, a MSC Musica (La Romana itinerary) cruise or a Cristal (Montego Bay itinerary) cruise;
  • $200 per person for a flight only;
  • $100 per person for a hotel room only.

A deposit of $400 per person is payable at the time of booking of a Star Clipper (St. Maarten itinerary) cruise.

Unless otherwise indicated, final payment must be received by TRANSAT at least 45 days prior to the date of departure. Reservations made less than 45 days prior to the date of departure must be accompanied by payment in full. Connecting flights, Option Flex fees and insurance premiums are payable in full at the time of booking.

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The applicable cancellation fees are described in the change and cancellation fees chart included at the end of the terms and conditions.

With respect to the Star Clipper (St. Maarten itinerary) cruise, full and final payment must be received 85 days prior to departure. Final payment dates are subject to change and may vary for certain sailings/itineraries (including holiday sailings), stateroom category/hotel accommodation, promotional fares, groups and cruise line air/sea program.

TRANSMISSION OF TRAVEL DOCUMENTS
Airline tickets and other travel documents will only be delivered and made available to the travel agent or the Customer, as the case may be, or transmitted by e-mail once TRANSAT has received payment in full for the Services. Reservations made within 7 days or less of the date of departure are automatically assigned for pick-up at the airport or transmitted via e-mail. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent or to TRANSAT for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the present terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature. Once a credit card number has been forwarded to TRANSAT to guarantee a reservation, the travel agent becomes responsible for payment and must keep a signed copy of Customer’s authorization on file.

PROMOTIONS
Unless indicated otherwise, the following promotions are offered in connection with the purchase of Services: “OUR SUN PROMOTIONS” applies to new individual bookings only of packages described on this website (excluding groups, cruises, flights, Florida packages, Sandals and Beaches Resorts and Grand Pineapple Resorts packages) made by Oct. 31, 2013 (or by Nov. 30, 2013 for a Customer departing from a gateway in Nfld. & Labrador, N.S., N.-B. or P.E.I. (“Atlantic Canada”)) for travel between Dec. 19, 2013 and Apr. 30, 2014. The amount of deposit required for a reservation made up to Sep. 30, 2013 will be of $50 per person. By making a reservation prior to Oct. 1, 2013, the Customer is also eligible to a draw to win the value of his package (5 packages will be reimbursed by TRANSAT in accordance with the reservation made by the Customer up to an amount of $4,000 per file). The terms and conditions of this draw are available on www.transatholidays.com. The upgrade to Option Plus or CanJet Select is available only to a Customer who has booked a package including a Transat Distinction Collection hotel and is subject to availability. A Customer who has reserved a package by Oct. 31, 2013 (or by Nov. 30, 2013 for a Customer departing from a gateway in Atlantic Canada) is allowed one change of departure date within the delays set out in the promotion and must travel by Oct. 31, 2014, subject to the availability at a later date of flight services and the hotel originally booked. Any price differential resulting from the selection of a new departure date must be paid by the Customer at the time of the change and no reimbursement will be provided if the price of the package at the new departure date is lower than the original price of the booking. Any change of departure date request must be made directly to the Customer’s travel agent and be received by TRANSAT within the timelines set out in the promotion, failing which the Customer’s package will be deemed cancelled and the cancellation fees stated in these terms and conditions will apply. If the Customer’s travel agent is unavailable or if the reservation was made on the www.transatholidays.com website or through TRANSAT’s sales office, the Customer may make a change of departure date request by contacting TRANSAT at 1-866-322-6649 (24 hours a day). A Customer who requests a change of departure date and does not travel by Oct. 31, 2014 will be deemed to have cancelled his package and the cancellation fees stated in these terms and conditions will apply. Our Best Price Guarantee is applicable only to packages which include a Transat Distinction Collection or a Transat Luxury Collection hotel. Such package must be the same package as the one which was originally booked (same place and date of departure, same flight and hotel) and must be available at the time such Guarantee is invoked by the Customer. Maximum savings is $400 per adult ($200 per child). This Guarantee may only be applied once to a booking. If the Customer’s request is approved, the rate on the original booking will be adjusted and final payment will be due at that time or a reimbursement will be made by TRANSAT to the Customer if full payment was made. This Guarantee is not valid within 30 days of departure. “OUR SUN PROMOTIONS” is not applicable to a package booked further to a change of departure date.

“SAVE ALL SEASON LONG” applies to the price of a package advertised on this website when the Customer books and pays up to 35 days before departure; “BOOK EARLY AND SAVE” applies to new individual bookings only and the price of a package when the Customer books and pays by the final date indicated on the hotel or cruise description; “FREE WEDDING AND/OR HONEYMOON” where conditions and gifts may vary from one hotel to another and some restrictions may apply. Honeymoon Package: To be eligible for a honeymoon package, newlyweds must advise their travel agent at the time of booking and present upon arrival at the hotel their proof of marriage, dated within the last month. For more information, contact your travel agent.

These promotions as well as any other promotions that may be announced by TRANSAT during the season may not be combined and apply only to the Services described on this website as the case may be and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice. Unless otherwise indicated, the “SAVE ALL SEASON LONG” and
“BOOK EARLY AND SAVE” are based on double occupancy.

FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat and/or CanJet Airlines.

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately preceding the departure and/or the return flight. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.
Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club class seats with Air Transat or similar upgrade with another air carrier further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-on Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and are subject to all applicable government regulations that establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and are not subject to refund at any time.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.

MINORS
A Customer that is a minor pursuant to the laws of the country (or province or state) of travel must be accompanied by a parent or a legal guardian that is over the legal age in such country (or province or state) and share the same room. Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

For cruises, a Customer under the age of 21 (18 for Star Clipper) must be accompanied by a parent or a legal guardian of at least 25 years of age (18 for Star Clipper and 21 for MSC Musica and Cristal) in the same or a connecting stateroom. Infants must be at least 6 months old at the time of sailing (12 months old for selected sailings).

TRAVEL INSURANCE
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or the www.transatholidays.com website for more information.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may not be up to North American standards and therefore may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

ROOM AND CABIN ALLOCATION
Hoteliers and cruise lines are solely responsible for room/cabin allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room or cabin which may vary in accordance with the location of the room on the hotel premises or the cabin on the ship. Should a Customer choose to alter the room/cabin category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change or the Guest Relations Services Office on the ship for any cabin change.

CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between 1pm and 3pm and check out by 11am on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described on this website should be used solely as an indication and are subject to change. The ship, itinerary, tour, accommodation or means of transportation are subject to change without notice. The cruise line, local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT or the supplier will allow that a change be made to the reservation by the Customer. If such change is not allowed or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the section at the end of the terms and conditions that describes the applicable change and cancellation fees.

CUSTOMER RESPONSIBILITY
Statement to the Travel Agent or to TRANSAT: Customers are responsible for advising their travel agent or TRANSAT, as the case may be, of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel.

Pregnancy: The cruise lines will not accept Customers who will have entered their 24th week of pregnancy by the time travel concludes. The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent, for the air carrier’s or cruise line policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:

  • An act of god or force majeure or of a third party;
  • A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
  • Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather condition;
  • Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
  • Any strike, lock-out, labour dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;
  • Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;
  • Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;
  • Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

EXCURSIONS
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY
TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.

COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager, the onboard purser or TRANSAT directly at the following e-mail address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward its comments or claim in writing to its travel agent or to TRANSAT within 30 days from the date of return.

LAWS
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CHANGE AND CANCELLATION FEES

This chart sets out the various change and cancellation fees payable per person with respect to some of the Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).

PACKAGES, COSTA MAGICA and MSC MUSICA CRUISES (La Romana) — Number of days (or hours) prior to departure

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change (package and Costa Magica or MSC Musica cruises only) 1

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of departure date, hotel or destination

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room or cabin

$50* (per room/cabin)

Not allowed

Not allowed

Not allowed

Change to room or cabin occupancy 2

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

Consult your travel agent

Cancellation — Package, Costa Magica or MSC Musica cruise

$250

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

1 One Name change/passenger change is allowed per reservation.
2 In case of a change of occupancy in a room or a cabin, any price difference will be borne by the customer(s) who will occupy the room or the cabin further to such change.

Flights — Number of days (or hours) prior to departure

Type of change

46 days or +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 days

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change

Not allowed

Change of flight, departure date or destination

$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)

Cancellation — Flight

$200
per person

100% 
of total cost

100%
of total cost

100%
of total cost

100%
of total cost

100%
of total cost

Cruises on the Star Clipper (St. Maarten) and CRISTAL (Montego Bay) 3 — Number of days prior to departure

Type of change

119 to 75 days

74 to 60 days

59 to 30 days

29 days or less

Cancellation — Star Clipper Cruise

$400

50% of total cost

75% of total cost

100% of total cost

46 days +

45 to 22 days

21 days or less

Cancellation — Cristal Cruise

$250

50% of total cost

100% of total cost

3 The applicable terms and conditions and change fees are set by the cruise lines and may vary. Cancellation fees may vary for cruises purchased in conjunction with flights with other air carriers. Please consult your travel agent.

HOTEL ROOMS — Number of days (or hours) prior to check-in

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change 4

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of date or hotel

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room

$50* (per room)

Not allowed

Not allowed

Not allowed

Change to room occupancy 5

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

Consult your travel agent

Cancellation — Hotel room

$100

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

4 One name change is allowed per reservation.
5 In case of a change of occupancy, any price difference will be borne by the customer(s) who will occupy the room further to such change.


CHANGE AND CANCELLATION FEES À la carte hotels for (destinations not included in program*)
All modifications made to an existing reservation will be considered a cancellation. Transat Tours Canada will submit inquiries to its suppliers to clarify total fees that customer must pay. Supplier fees and price difference will be added to charges mentioned in the following chart. Important: Transat Tours Canada offers special fares with certain restrictions for some hotels or rooms. Fares mentioning “non-refundable fare. No modification accepted” on reservation page and in current chart do not apply.
Any other change Consult your travel agent
Cancellation — À la carte hotel room $100 50% of total cost 100% of total cost 100% of total cost 100% of total cost 100% of total cost

PRIVATE TRANSFERS AND EXCURSIONS — Number of days (or hours) prior to arrival at destination

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 3 day(s)

Less than 72 hours

Change of date, number of passengers or type of vehicle

Free

Free

Free

Free

Free

Not allowed

Cancellation - Private transfers and excursions

Free

Free

Free

Free

Free

100% of total cost

Terms and Conditions of April 4th, 2014

Transat Tours Canada inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. no. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.

View Terms and Conditions posted prior to April 4 2014.

OPTION FLEX - Terms and conditions for Nov. 1, 2014 to Oct. 31, 2015 departures.

OPTION FLEX TERMS AND CONDITIONS

Description

The Option Flex program (“Option Flex”) is available at a cost of $49 per person. It must be purchased on the day of booking and is non-refundable. Option Flex is offered by Transat Tours Canada Inc. (“TRANSAT”) to Customers purchasing packages described on this website only and is not available for group bookings, cruises, flights, hotel rooms, Florida packages, Sandals Resorts and Beaches Resorts and Grand Pineapple Resorts packages. If Option Flex is purchased at the time of booking by the Customer with the payment of the deposit, the Customer will be afforded the flexibility to make a change (as described below) or a cancellation to the booking and TRANSAT will waive any right it may have, where applicable, to increase the price of the package after the booking date on account of a new fuel or exchange rate surcharge.

A customer may benefit only from one change or cancellation under Option Flex. Any change or cancellation request must be made directly to the Customer’s travel agent and be received by TRANSAT at least 3 hours prior to departure, and in the case of a name change/passenger change, at least 7 days prior to departure. If the Customer’s travel agent is unavailable, the Customer may make a change or cancellation request by contacting TRANSAT at 1-866-322-6649 (24 hours a day, 7 days a week). The date of the change or cancellation will be deemed to be the date on which such a request is received by TRANSAT. A change and/or cancellation request not received by TRANSAT within these timelines will not be accepted and the cancellation fees described in the Change and Cancellation Fees chart above will apply if the Customer does not travel. After a change or a cancellation has been allowed, the Customer must repurchase Option Flex in order to benefit from it for any future travel.

Changes

The following changes are available under Option Flex: a) name change/passenger change; b) change of departure date, hotel or destination; c) change of category of room; or d) change of room occupancy.

Some types of changes are subject to availability. If TRANSAT is not able to provide the requested change prior to departure, it may submit to the Customer alternate solutions; if such alternate solutions are not acceptable to the Customer or if none are offered by TRANSAT prior to the scheduled departure date, the Customer will have the option to change the departure date and destination and select a new Transat Holidays or Nolitours package or cancel the booking as described herein. In the event of a change of departure date, hotel or destination, the Customer must select a new Transat Holidays or Nolitours package with his/her travel agent and travel at the latest 6 months after the initial departure date.

Any price differential resulting from any change or the selection of a new package must be paid by the Customer (and in the case of a change in room occupancy, by the Customer(s) who will occupy the room further to such change) and no reimbursement will be provided if further to such change the price of the package or of the hotel room included in it is lower than the original price of the booking.

In the case of a name change/passenger change, the total amount of the package must be paid on the date of the change and the new passenger will have to provide any identification required by TRANSAT and a written consent signed by both the original and the new passenger confirming such transfer of package.

Cancellation

In case of a cancellation, a full refund of the Customer’s package in the original mode of payment and/or Option Flex Credits will be provided in accordance with the terms stated below within a period of approximately 15 days. As well, a waiting period of 15 days will apply from the date of cancellation before a new booking may be made by the Customer. If, as part of the refund Option Flex Credits are provided, they will be credited to the Customer’s account with his/her travel agent and may be used for the future purchase of any Transat Holidays, Nolitours or TMR Holidays travel products sold by the Customer’s travel agent. The Option Flex Credits are valid and may be used for travel at the latest 12 months after the initial departure date, and are non-transferable and non-refundable.

46 + days prior to departure: The amount of the deposit paid or of any payment made up to $250 in Option Flex Credits and the balance in the original mode of payment (excluding the Option Flex and tourist card fees).

45 to 22 days prior to departure: 50% of the total price of the package in Option Flex Credits and the balance in the original mode of payment (excluding the Option Flex and tourist card fees).

21 days to 3 hours prior to departure: 100% of the total price in Option Flex Credits (excluding the Option Flex and tourist card fees).

The Option Flex program is not a travel insurance policy and does not replace such insurance coverage which should be purchased prior to departure.

Option Flex Terms and Conditions of June 01, 2014

OPTION FLEX - Terms and conditions for Nov. 1, 2013 to Oct. 31, 2014 departures.

TERMS AND CONDITIONS: OPTION FLEX

Description
The Option Flex program (“Option Flex”) is available at a cost of $49 per person. It must be purchased on the day of booking and is non-refundable. Option Flex is offered by Transat Tours Canada Inc. (“TRANSAT”) to Customers purchasing packages described on www.transatholidays.com or in the Transat Holidays South Sun Collection 2013-2014 brochure only and is not available for group bookings, cruises, flights, hotel rooms, Florida packages, Sandals Resorts and Beaches Resorts and Grand Pineapple Resorts packages. If Option Flex is purchased at the time of booking by the Customer with the payment of the deposit, the Customer will be afforded the flexibility to make a change (as described below) or a cancellation to the booking and TRANSAT will waive any right it may have, where applicable, to increase the price of the package after the booking date on account of a new fuel or exchange rate surcharge.

A customer may benefit only from one change or cancellation under Option Flex. Any change or cancellation request must be made directly to the Customer’s travel agent and be received by TRANSAT at least 3 hours prior to departure, and in the case of a name change/passenger change, at least 7 days prior to departure. If the Customer’s travel agent is unavailable or in the case of a reservation made on www.transatholidays.com or through TRANSAT’s sales office, the Customer may make a change or cancellation request by contacting TRANSAT at 1-866-322-6649 ( 24 hours a day ). The date of the change or cancellation will be deemed to be the date on which such a request is received by TRANSAT. A change and/or cancellation request not received by TRANSAT within these timelines will not be accepted and the cancellation fees described in the Change and Cancellation Fees chart above will apply if the Customer does not travel. After a change or a cancellation has been allowed, the Customer must repurchase Option Flex in order to benefit from it for any future travel.

Changes
The following changes are available under Option Flex: a) name change/passenger change; b) change of departure date, hotel or destination; c) change of category of room; or d) change to room occupancy.

Some types of change are subject to availability. If TRANSAT is not able to provide the requested change prior to departure, it may submit to the Customer alternate solutions; if such alternate solutions are not acceptable to the Customer or if none are offered by TRANSAT prior to the scheduled departure date, the Customer will have the option to change the departure date and destination and select a new TRANSAT HOLIDAYS or NOLITOURS package or cancel the booking as described herein. In the event of a change of departure date, hotel or destination, the Customer must select a new TRANSAT HOLIDAYS or NOLITOURS package with his/her travel agent or the TRANSAT sales office, in the case of a purchase on www.transatholidays.com or through TRANSAT’s sales office and travel at the latest 6 months after the initial departure date.

Any price differential resulting from any change or the selection of a new package must be paid by the Customer (and in the case of a change in room occupancy, by the Customer(s) who will occupy the room further to such change) and no reimbursement will be provided if further to such change the price of the package or of the hotel room included in it is lower than the original price of the booking.

In the case of a name change/passenger change, the total amount of the package must be paid on the date of the change and the new passenger will have to provide any identification required by TRANSAT and a written consent signed by both the original and the new passenger confirming such transfer of package.

Cancellation
In case of a cancellation, a full refund of the Customer’s package in the original mode of payment and/or Option Flex Credits will be provided in accordance with the terms stated below within a period of approximately 15 days. If, as part of the refund Option Flex Credits are provided, they will be credited to the Customer’s account with his/her travel agent or with TRANSAT in the case of a purchase on www.transatholidays.com or through TRANSAT’s sales office and may be used for the future purchase of any TRANSAT HOLIDAYS or NOLITOURS travel products sold by the Customer’s travel agent. The Option Flex Credits are valid and may be used for travel at the latest 12 months after the initial departure date, and are non-transferable and non-refundable.

46 days + prior to departure: The amount of the deposit paid or of any payment made up to $250 in Option Flex Credits and the balance in the original mode of payment (excluding the Option Flex and tourist card fees).

45 to 22 days prior to departure: 50% of the total price of the package in Option Flex Credits and the balance in the original mode of payment (excluding the Option Flex and tourist card fees).

21 days to 3 hours prior to departure: 100% of the total price in Option Flex Credits (excluding the Option Flex and tourist card fees).

The Option Flex program is not a travel insurance policy and does not replace such insurance coverage which should be purchased prior to departure.

Option Flex Terms and Conditions of June 10, 2013

FLORIDA 2013-2014 - Terms and conditions for Nov. 1, 2013 to Oct. 31, 2014 departures.

TERMS AND CONDITIONS: FLORIDA 2013-2014 - April 4th 2014 update.

The purchase of packages, flights, house and condo rentals, car rentals, hotel rooms and attraction tickets (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking. For the terms and conditions applicable to cruises, please consult your travel agent or refer to the current Transat Holidays Cruise Collection 2013-2014 document on this website.

DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. Changes to the Services, descriptions and prices can take place at any time after they are posted on this website namely to correct errors and omissions or for several reasons beyond the control of TRANSAT. In the event of any discrepancy between the description of the Services or the prices in the Transat Holidays Florida Collection 2013-2014 brochure and those on this website (www.transatholidays.com), the description of Services and the prices appearing on this website shall prevail. Please contact your travel agent or visit this website (www.transatholidays.com) to verify if any such changes or additions have been made prior to booking.

SERVICES
The packages described on this website include, unless indicated otherwise, roundtrip airfare from your selected departure city, car rental (or airport/hotel roundtrip transfers at destination for Walt Disney World Resort packages), accommodation for the duration of the stay in accordance with the vacation package and hotel category and plan selected, other services and activities related to such package, hotel taxes and service charges (unless otherwise advised) and services of a TRANSAT representative at destination.

The house and condo rentals include the accommodation according to the duration and category chosen and the applicable taxes include the local taxes.

Car rentals are subject to the terms and conditions that will vary in accordance with the car rental company and country of rental. Please review the description of the various car rental services available.

The hotel room includes the accommodation according to the duration, plan and category of the room selected and all hotel taxes (unless indicated otherwise).

The attraction tickets include the local taxes.

The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described herein.

PRICES
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at the time they are posted on this website. All prices are valid at the time they are posted on this website and are subject to change without notice. Unless indicated otherwise, all prices are quoted in Canadian dollars (CAD $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination, tourist card fee, service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only. Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.

For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, PAYMENT AND TRANSMISSION OF TRAVEL DOCUMENTS
Any reservation of Services made more than 45 days prior to the date of departure must be accompanied by a deposit in the amount of:
• $250 per person for a package;
• $100 per person for a flight only;
• $50 per person for a hotel room only;
• $350 per unit for a house or condo rental;
• $25 per car for a car rental.

Unless otherwise indicated, final payment must be received by TRANSAT at least 45 days prior to the date of departure. Reservations made less than 45 days prior to the date of departure must be accompanied by payment in full. Attraction tickets and insurance premiums are payable in full at the time of booking.

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The amount of the applicable cancellation fees are described in the change and cancellation fees chart included at the end of the terms and conditions.

Airline tickets and other travel documents will only be delivered and made available to the travel agent or the Customer, as the case may be, or transmitted by e-mail once TRANSAT has received payment in full for the Services. Reservations made within 7 days or less of the date of departure are automatically assigned for pick-up at the airport or transmitted via e-mail. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent or TRANSAT for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature. Once a credit card number has been forwarded to TRANSAT to pay a deposit and/or the purchase of Services, the travel agent becomes responsible for such payment and must keep a signed copy of the Customer’s authorization on file.

PROMOTIONS
Unless indicated otherwise, the following promotions are offered in connection with the purchase of our Services: “OUR FLORIDA PROMOTIONS” applies to new individual bookings only of packages described on this website (excluding group, cruises, flights and hotel room only bookings) made by Oct. 31, 2013 for travel between November 15, 2013 and April 30, 2014. The amount of deposit required will vary in accordance with the booking date (up to Sept. 30, 2013: $100 per person and from Oct. 1-31, 2013: $150 per person). Customers who book a Walt Disney World Resort package (Deluxe or Moderate) or Florida Holiday Homes package will be upgraded to Option Plus (if flight with Air Transat) or CanJet Select (if flight with CanJet). The upgrade is subject to availability. Customers who have reserved a package by Oct. 31, 2013 are allowed one change of departure date within the delays set out in the promotion and must travel by Oct. 31, 2014, subject to the availability at a later date of flight services and the hotel originally booked. Any price differential resulting from the selection of a new departure date must be paid by the Customer at the time of the change and no reimbursement will be provided if the price of the package at the new departure date is lower than the original price of the booking. Any change of departure date request must be made directly to the Customer’s travel agent and be received by TRANSAT within the timelines set out in the promotion, failing which the Customer’s package will be deemed cancelled and the cancellation fees stated in these terms and conditions will apply. If the Customer’s travel agent is unavailable or if the reservation was made on this website (www.transatholidays.com) or through TRANSAT’s sales office, the Customer may make a change of departure date request by contacting TRANSAT at 1-866-322-6649 (24 hours a day). Customers who request a change of departure date and do not travel by Oct. 31, 2014 will be deemed to have cancelled their package and the cancellation fees stated in these terms and conditions will apply. This promotion is not applicable to a package booked further to a change of departure date; “BOOK EARLY AND SAVE” applies to new individual bookings and to the price of a package when the Customer books and pays by the final date indicated on the hotel description.

These promotions as well as any other promotions that may be announced by TRANSAT during the season may not be combined and apply only to the packages and hotels described on this website and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice. Unless otherwise indicated, the “SAVE ALL SEASON LONG” and “BOOK EARLY AND SAVE” are based on double occupancy.

FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat and/or CanJet Airlines.

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately prior to the departure and the return date. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.

Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club class seats with Air Transat or some air carriers further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-On Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are subject to all applicable government regulations and are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and are not subject to refund at any time.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.


MINORS
Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

Any passenger of less than 21 years of age must be accompanied by a parent or a legal tutor in order to stay in a hotel or rent a house, a condominium or a car or purchase attraction tickets.

TRAVEL INSURANCE
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or this website (www.transatholidays.com) for more information.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

ROOM ALLOCATION
Hoteliers are solely responsible for room allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room which may vary in accordance with the location of the room on the hotel premises. Should a Customer choose to alter the room category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change.

CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 pm and check out by noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described herein should be used solely as an indication and are subject to change. The itinerary, tour, accommodation or means of transportation are subject to change without notice. The local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT will allow that a change be made to the reservation by the Customer. If such change is not allowed, the cancellation fees for the Services will apply. Please consult the change and cancellation fees chart at the end of the terms and conditions.

CUSTOMER RESPONSIBILITY
Statement to the Travel Agent or to TRANSAT: Customers are responsible for advising their travel agent or TRANSAT of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel. Certain coach tours can be strenuous, please inquire prior to booking.

Pregnancy: The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent for the air carrier’s policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:
• An act of god or force majeure or of a third party;
• A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
• Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather condition;
• Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
• Any strike, lock-out, labour dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;
• Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;
• Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;
• Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

EXCURSIONS
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY
TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.

COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager or TRANSAT directly at the following e-mail address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward its comments or claim in writing to its travel agent or to TRANSAT within 30 days from the date of return.

LAWS
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CHANGE AND CANCELLATION FEES
This chart sets out the various change and cancellation fees payable per person with respect to Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change). The change and cancellation fees may vary during major events (i.e. Daytona 500, Miami boat show, etc.). Please consult your travel agent.

PACKAGES AND HOTEL ROOMS – Number of days (or hours) prior to departure

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change (package only)1

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of departure date, hotel or destination

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room

$50* (per room)

Not allowed

Not allowed

Change to room occupancy2

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

Consult your travel agent

Cancellation – Package

$250

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

Cancellation – Hotel room only

Free

Free

50% of total cost

50% of total cost

100% of total cost

100% of total cost

Flights — Number of days (or hours) prior to departure

Type of change

46 days or +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 days

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change

Not allowed

Change of flight, departure date or destination

$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)

Cancellation — Flight

$200
per person

100% 
of total cost

100%
of total cost

100%
of total cost

100%
of total cost

100%
of total cost


CHANGE AND CANCELLATION FEES À la carte hotels for (destinations not included in program*)
All modifications made to an existing reservation will be considered a cancellation. Transat Tours Canada will submit inquiries to its suppliers to clarify total fees that customer must pay. Supplier fees and price difference will be added to charges mentioned in the following chart. Important: Transat Tours Canada offers special fares with certain restrictions for some hotels or rooms. Fares mentioning “non-refundable fare. No modification accepted” on reservation page and in current chart do not apply.
Any other change Consult your travel agent
Cancellation — À la carte hotel room $100 50% of total cost 100% of total cost 100% of total cost 100% of total cost 100% of total cost

HOUSE OR CONDO RENTALS — Number of days (or hours) prior to check-in

Type of change

31 days +

30 to 8 days

7 to 1 day(s)

Less than 24 hours

Cancellation – House and condo rental - Florida Holiday Homes

Free

$350 per unit

100% of total cost

100% of total cost

Any other change

Consult your travel agent

CAR RENTALS3 - Number of days (or hours) prior to pick-up

Type of change

1 day +

Less than 24 hours

Cancellation — Car Rental

$25

The applicable cancellation fees are set by the car rental company.

ATTRACTION TICKETS

Type of change

Cancellation or any other change

Consult your travel agent

1 One name change/passenger change is allowed per reservation.
2 In case of a change of occupancy in a room, any price difference will be borne by the Customer(s) who will occupy the room further to such change.
3 The applicable terms and conditions and fees are set by the
car rental company and may vary.

Terms and Conditions as of April 4, 2014.
Transat Tours Canada Inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. no. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.

View Terms and Conditions posted prior to April 4 2014.

FLORIDA 2014-2015 - Terms and conditions for Nov. 1, 2014 to Oct. 31, 2015 departures.

TERMS AND CONDITIONS: FLORIDA 2014-2015 - September 9, 2014 update

The purchase of packages, flights, house and condo rentals, car rentals, hotel rooms and attraction tickets (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.

DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. However, changes to the Services, descriptions and prices can take place at any time after they are posted on this website namely to add new services, correct errors and omissions or for several reasons beyond the control of TRANSAT. These changes will be made on this website or through notices to travel agents.

SERVICES
The packages described on this website include, unless indicated otherwise, roundtrip airfare from your selected departure city, car rental (or airport/hotel roundtrip transfers at destination for Walt Disney World Resort packages), accommodation for the duration of the stay in accordance with the vacation package and hotel category and plan selected, other services and activities related to such package, hotel taxes and service charges (unless otherwise advised) and services of a TRANSAT representative at destination.

The house and condo rentals include the accommodation according to the duration and category chosen and the applicable taxes include the local taxes.

Car rentals are subject to the terms and conditions that will vary in accordance with the car rental company and country of rental. Please review the description of the various car rental services available.

The hotel room includes the accommodation according to the duration, plan and category of the room selected and all hotel taxes (unless indicated otherwise).

The attraction tickets include the local taxes.

The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described herein.

PRICES
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at the time they are posted on this website. All prices are valid at the time they are posted on this website and are subject to change without notice. Unless indicated otherwise, all prices are quoted in Canadian dollars (CAD $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination, tourist card fee, service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only. Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.

For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, PAYMENT AND TRANSMISSION OF TRAVEL DOCUMENTS
Any reservation of Services made more than 45 days prior to the date of departure must be accompanied by a deposit in the amount of:
• $250 per person for a package;
• $100 per person for a flight only;
• $50 per person for a hotel room only;
• $350 per unit for a house or condo rental;
• $25 per car for a car rental.

Unless otherwise indicated, final payment must be received by TRANSAT at least 45 days prior to the date of departure. Reservations made less than 45 days prior to the date of departure must be accompanied by payment in full. Attraction tickets and insurance premiums are payable in full at the time of booking.

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The amount of the applicable cancellation fees are described in the change and cancellation fees chart included at the end of the terms and conditions.

Airline tickets and other travel documents will only be delivered and made available to the travel agent or the Customer, as the case may be, or transmitted by e-mail once TRANSAT has received payment in full for the Services. Reservations made within 7 days or less of the date of departure are automatically transmitted via e-mail unless indicated otherwise. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent or TRANSAT for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature. Once a credit card number has been forwarded to TRANSAT to pay a deposit and/or the purchase of Services, the travel agent becomes responsible for such payment and must keep a signed copy of the Customer’s authorization on file.

PROMOTIONS
The promotions that may be announced by TRANSAT during the season may not be combined and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice.

FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat.

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately prior to the departure and the return date. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.

Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club class seats with Air Transat or some air carriers further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-On Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are subject to all applicable government regulations and are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and may be subject to a partial refund of certain taxes and fees upon request according to TRANSAT’s terms and conditions.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.


MINORS
Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

Any passenger of less than 21 years of age must be accompanied by a parent or a legal tutor in order to stay in a hotel or rent a house, a condominium or a car or purchase attraction tickets.

TRAVEL INSURANCE
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or this website (www.transatholidays.com) for more information.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

ROOM ALLOCATION
Hoteliers are solely responsible for room allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room which may vary in accordance with the location of the room on the hotel premises. Should a Customer choose to alter the room category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change.

CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 pm and check out by noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described herein should be used solely as an indication and are subject to change. The itinerary, tour, accommodation or means of transportation are subject to change without notice. The local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT will allow that a change be made to the reservation by the Customer. If such change is not allowed, the cancellation fees for the Services will apply. Please consult the change and cancellation fees chart at the end of the terms and conditions.

CUSTOMER RESPONSIBILITY
Statement to the Travel Agent or to TRANSAT: Customers are responsible for advising their travel agent or TRANSAT of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: : Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel. Certain coach tours can be strenuous, please inquire prior to booking.

Pregnancy: The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent for the air carrier’s policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:
• An act of god or force majeure or of a third party;
• A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
• Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather condition;
• Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
• Any strike, lock-out, labour dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;
• Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;
• Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;
• Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The present terms and conditions of this section shall extend and benefit to all of the mandatories, agents and employees of TRANSAT.

EXCURSIONS
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY
TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.

COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager or TRANSAT directly at the following e-mail address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward its comments or claim in writing to its travel agent or to TRANSAT within 30 days from the date of return.

LAWS
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CHANGE AND CANCELLATION FEES
This chart sets out the various change and cancellation fees payable per person with respect to Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change). The change and cancellation fees may vary during major events (i.e. Daytona 500, Miami boat show, etc.). Please consult your travel agent.

IMPORTANT: TRANSAT offers special fares with certain restrictions for some hotels and/or types of rooms. The conditions stated in this chart do not apply to special fares for such hotels and/or types of rooms, which will be identified on the reservation page as “Non-refundable fare. No modification accepted”.

PACKAGES AND HOTEL ROOMS – Number of days (or hours) prior to departure

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change (package only)1

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of departure date, hotel or destination

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room

$50* (per room)

Not allowed

Not allowed

Change to room occupancy2

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

Consult your travel agent

Cancellation – Package

$250

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

Cancellation – Hotel room only

Free

Free

50% of total cost

50% of total cost

100% of total cost

100% of total cost

Flights — Number of days (or hours) prior to departure

Type of change

46 days or +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 days

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change

Not allowed

Change of flight, departure date or destination

$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)
$200
(per segment/per pax + price diff.)

Not allowed

Not allowed

Cancellation — Flight

$200
per person

100% 
of total cost

100%
of total cost

100%
of total cost

100%
of total cost

100%
of total cost



HOUSE OR CONDO RENTALS — Number of days (or hours) prior to check-in

Type of change

31 days +

30 to 8 days

7 to 1 day(s)

Less than 24 hours

Cancellation – House and condo rental - Florida Holiday Homes

Free

$350 per unit

100% of total cost

100% of total cost

Any other change

Consult your travel agent

CAR RENTALS3 - Number of days (or hours) prior to pick-up

Type of change

1 day +

Less than 24 hours

Cancellation — Car Rental

$25

The applicable cancellation fees are set by the car rental company.

ATTRACTION TICKETS

Type of change

Cancellation or any other change

Consult your travel agent

1 One name change/passenger change is allowed per reservation.
2 In case of a change of occupancy in a room, any price difference will be borne by the Customer(s) who will occupy the room further to such change.
3 The applicable terms and conditions and fees are set by the
car rental company and may vary.

Terms and Conditions as of September 9, 2014
Transat Tours Canada Inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. no. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.

EUROPE 2014-2015 - Terms and conditions for Apr. 1, 2014 to Mar. 31, 2015 departures.

TERMS AND CONDITIONS: EUROPE 2014-2015 - June 15, 2014 update

The purchase of packages, flights, accommodations, car rentals, excursions and show tickets (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.

DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. However, changes to the Services, descriptions, prices and terms and conditions can take place at any time after posting on this website namely to add new services, correct errors and omissions or for several reasons beyond our control. These changes will be made on this website or through notices to travel agents. In the event of any discrepancy between the terms and conditions of the Winter 2014-2015 brochure in paper format and those on this website, the terms and conditions appearing on this website shall prevail. Therefore, please contact your travel agent or visit this website to verify if any such changes or additions have been made prior to booking.

SERVICES
The packages include, unless indicated otherwise, roundtrip airfare from your selected departure city, airport/hotel roundtrip transfers at destination, accommodation for the duration of the stay in accordance with the plan and category selected, other services and activities related to such package, taxes and service charges (unless indicated otherwise).

Accommodations include lodging according to the plan and category selected and all hotel fees and taxes (unless indicated otherwise). Accommodations may be provided in an à la carte hotel or through the rental of studios, apartments or villas.

Car rentals are subject to the terms and conditions that will vary in accordance with the car rental company and country of rental. Please review the description of various car rental services available on this website.

Car rentals are subject to the terms and conditions that will vary in accordance with the car rental company and country of rental. Please review the description of various car rental services available in the brochure or on www.transatholidays.com.

The Services do not include personal expenses, tips, telecommunication fees, certain taxes as well as any service or activity that are not specifically on this website.

PRICES
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at time they are posted on this website. All prices are valid on the day of posting on this website and are subject to change without notice. In this regard, please contact your travel agent or visit this website. Unless indicated otherwise, all prices are quoted in Canadian dollars (CAD $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination, tourist card fee, service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d'indemnisation des clients des agents de voyages applicable to Quebec residents only.

Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at or based on an erroneous price.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, PAYMENT AND TRANSMISSION OF TRAVEL DOCUMENTS
Any reservation of Services must be accompanied by a deposit in the amount described below and is to be paid to TRANSAT at the time of booking. Final payment must also be received by TRANSAT within the delay set out for such Services. Deposits and final payment dates are subject to change and may vary for certain itineraries, hotel accommodation, promotional fares and groups. Connecting flights and insurance premiums are payable in full at the time of booking. The deposit amount (D) and the final payment date (FPD — in days prior to departure) for the Services are as follows:

Transatlantic Flights: D: $250 — FPD: 61 days

Packages: D: $250 — FPD: 45 days

Accommodations: D: $100 — FPD: 45 days

Villas: D: 25% of total rental cost — FPD: 45 days

Long-Term Car Rental (Peugeot/Renault/Dacia): D: $90 per car — FPD: 45 days

Short-Term Car Rental: D: $25 per car — FPD: 45 days

Go-As-You-Please Voucher Program (B&B and Hotels & Inns): D: 10% of total cost (minimum $50) — FPD: 45 days

Excursions and Show Tickets: D: 100% of total cost — FPD: at the time of reservation

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The applicable cancellation fees are described at the end of the terms and conditions.

Airline tickets and other travel documents will only be delivered to the travel agent or transmitted by e-mail once TRANSAT has received payment in full for the Services. For reservations made within 7 days or less of the date of departure, travel documents will be transmitted via email. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature. Once a credit card number has been forwarded to TRANSAT to pay a deposit and/or the purchase of Services, the travel agent becomes responsible for such payment and must keep a signed copy of the Customer’s authorization on file.

FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat.

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities.

Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24 hour period immediately prior to the departure and the return date. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.

Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another Customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club Class seats with Air Transat or similar upgrade with some air carriers further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club Class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-On Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are subject to all applicable government regulations and are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and may be subject to a partial refund of certain taxes and fees upon request according to TRANSAT's terms & conditions.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to ground transportation.

MINORS
A Customer that is a minor pursuant to the laws of the country (or province or state) of travel must be accompanied by a parent or a legal guardian that is over the legal age in such country (or province or state) and share the same room. Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

TRAVEL INSURANCE
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or this website for more information.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverage-vouchers (whenever they are not mentioned on this website) and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may not be up to North American standards and therefore may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

ROOM and cabin ALLOCATION
Hoteliers are solely responsible for room allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room which may vary in accordance with the location of the room on the hotel premises. Should a Customer choose to alter the room category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact TRANSAT or the hotel for any hotel room change.

CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between 1 PM and 3 PM and check out by 11 AM on the scheduled day of departure or on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described on this website should be used solely as an indication and are subject to change. The itinerary, tour, accommodation or means of transportation are subject to change without notice. The local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT or the supplier will allow that a change be made to the reservation by the Customer. If such change is not allowed or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the section at the end of the terms and conditions that describes the applicable change and cancellation fees.

CUSTOMER RESPONSIBILITY
Statement to the Travel Agent: Customers are responsible for advising their travel agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel. Certain coach tours can be strenuous, please inquire prior to booking.

Pregnancy: The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent for the air carrier’s or cruise line policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to

• An act of god or force majeure or of a third party;

• A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;

• Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather condition;

• Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;

• Any strike, lock-out, labor dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;

• Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;

• Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;

• Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The present terms and conditions of this section shall extend and benefit to all of the mandatories, agents and employes of TRANSAT.

EXCURSIONS
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY
TRANSAT protects the confidentiality of the personal information of its Customers in accordance with applicable laws.

COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager, the onboard purser or TRANSAT directly at the following e-mail address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward its comments or claim in writing to its travel agent or to TRANSAT within 30 days from the date of return.

LAWS
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CHANGE AND CANCELLATION FEES — PACKAGES, HOTEL ROOMS, AIR TRANSAT FLIGHTS, LONG-TERM AND SHORT-TERM CAR RENTALS
This chart sets out the various changes and applicable fees payable per person with respect to some of the Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).

IMPORTANT: TRANSAT or a supplier may offer, from time to time, special tariffs for certain hotels or type of rooms for which changes will not be allowed without penalty. These special tariffs bear the words “Non-Refundable Tariff”, No changes allowed” and the terms and conditions of the chart below will therefore not apply.

PACKAGES- Number of days (or hours) prior to departure

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change/Passenger change

Not allowed

Not allowed

Not allowed

Not allowed

Not allowed

Not allowed

Change of departure date, hotel or destination (package only)

$150*

$150*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room

$50* (per room)

$50* (per room)

$50* (per room)

$50* (per room)

Not allowed

Not allowed

Change to room occupancy1

$50*

$50*

$50*

$50*

Not allowed

Not allowed

Any other change

Consult your travel agent

Cancellation – Package or coach tour

$250

50% of total cost

100% of total cost

100% of total cost

100% of total cost

100% of total cost

1 In case of a change of occupancy in a room, any price difference will be borne by the customer(s) who will occupy the room further to the change.


HOTEL ROOMS1- Number of days (or hours) prior to check-in

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 4 days

Less than 72 hours

Name correction

Free

Free

Free

Free

Free

Not allowed

Name change2

$50

$50

$50

$50

Not allowed

Not allowed

Change of category of room

$50* (per room)

$50* (per room)

$50* (per room)

$50* (per room)

Not allowed

Not allowed

Change to room occupancy3

$50*

$50*

$50*

$50*

Not allowed

Not allowed

Cancellation – Hotel rooms4

$100

$100

$100

$100

$100

100% of total cost (maximum 3 nights)

1 Except Apart’Hotel Citadines St-Mark’s (London, UK) and Kensington Close Hotel & Spa (UK). See the applicable change and cancellation terms with respect to these hotels and studios, apartments and villas in the Change Fees and Cancellation Fees.
2 One name change per reservation.
3 In case of a change of occupancy in a room, any price difference will be borne by the customer(s) who will occupy the room further to the change.
4 Cancellation fees for stays of 15 nights or more at the various Apart’Hotel Citadines (except for the St-Mark’s (London, UK)) are equal to the total cost of a 5 night stay.


AIR TRANSAT FLIGHTS - Number of days (or hours) prior to departure or return flight (last column)

Type of change

61 days +

60 to 15 days

14 to 8 days

7 to 1 days

Less than 24 hours

Name correction

Free

Free

Free

Free

Not allowed

Name change/Passenger change

Not allowed

Not allowed

Not allowed

Not allowed

Not allowed

Change of flight, date of departure or destination

$300* (per segment)

$300* (per segment)

$300* (per segment)

$300* (per segment)

Not allowed

Any other change

Consult your travel agent

Cancellation - Flight

$250

$300

$300

100% of total cost

100% of total cost




LONG-TERM AND SHORT-TERM CAR RENTALS - Number of days (or hours) prior to pick-up

Type of change

25 days +

24 to 21 days

20 to 16 days

15 to 4 days

3 to 2 days

Less than 48 hours

Change - Peugeot - Long-term car rental

$50*

$50*

$480*

$1,150*

$1,150*

$1,150*

Change - Renault/Dacia - Long-term car rental1

$50*

$480*

$480*

$480*

$480*

$480*

Cancellation – Peugeot long-term car rental

$50

$50

$480

$1,150

$1,150

$1,150

Cancellation – Renault/Dacia long term car rental

$50

$480

$480

$480

$480$

$480

Cancellation – Short-term car rental

$25

$25

$25

$25

$25

$252

Cancellation – Short-term car rental Sixt

$25

$25

$25

$25

100% of total cost

100% of total cost

1 to the brand of a car, place of delivery and name change only. • 2In addition to any cancellation fees required by the car rental company.

CANCELLATION FEES — OTHER SERVICES
The applicable cancellation period in days prior to departure (or in days prior to arrival for accommodation Services described below only) and cancellation fees per person and/or per room or lodging unit for accommodation Services and vouchers are described below. Cancellation fees may be stated in dollars ($) or in percentage (%) of the total cost of the Services (including all taxes and fees). Where an asterisk (*) appears, the applicable cancellation fee is the greater of the percentage of the total cost of the Services indicated and the applicable deposit amount. Cancellation fees may vary for certain itineraries, hotel accommodation, promotional fares, groups and are subject to change without notice.

Domestic Flights, Connecting Flights and Flights offered by an Air Carrier other than Air Transat: 100% of total cost at all times

Apart’Hotel Citadines St-Mark’s: 1 to 29 night stay: 7 days or more: free; 7 days or less: total cost of 7 nights; 30 nights stay or more: 14 days or more: free; 14 days or less: total cost of 14 nights

Kensington Close Hotel and Spa: 9 days or less (during conventions or statutory holidays): 100% of total cost

Studios and Apartments: 31 to 16 days: 25% of total cost; 15 to 9 days; 50% of total cost; 8 to 3 days: 75% of total cost; 2 days or less: 100% of total cost

Go-As-You-Please Vouchers (B&B and Hotels & Inns): If a hotel reservation has been made: 15 days or more: 10% of total cost (minimum of $50); 14 to 8 days: 50% of total cost; 7 to 4 days; 75% of total cost; 3 days or less: 100% of total cost. Unused voucher with no pre-booked reservation: 25% of total cost

Excursions, Show Tickets and Travel Insurance Policies: 100% of total cost at all times

Published in Canada on June 15, 2014
Transat Tours Canada Inc. holds a general travel agent license in Quebec (Reg. no. 754241) and is registered as a travel wholesaler in Ontario (TICO no. 50009486) and as a travel retailer/wholesaler in British Columbia (CPBC no. 2454) with offices at: Place du Parc, 300 Léo-Pariseau, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia V6B 4N5.

CRUISES 2014-2016 - Terms and conditions

TERMS AND CONDITIONS OF CRUISE COLLECTION 2014-2016 - September 1st 2014 update.

The purchase of cruise packages, cruises, flights and hotel rooms (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat Holidays (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.

DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that all the information on the date of posting on the present website is accurate. However, changes to the Services, descriptions, prices and terms and conditions can take place at any time after posting on this website namely to add new services, correct errors and omissions or for several reasons beyond the control of TRANSAT. These changes will be made on this website or through notices to travel agents. In the event of any discrepancy between the terms and conditions of the Transat Holidays Cruise Collection 2014-2016 brochure and those on this website, the terms and conditions appearing on this website shall prevail. Therefore, please contact your travel agent or visit this website to verify if any such changes or additions have been made prior to booking.

SHIPS RATING
TRANSAT has allocated a certain number of stars to the major cruise lines’ ships featured on this website. These ratings are set by TRANSAT according to its own selection criteria and based on its own appreciation of each ship’s features, attributes and facilities. TRANSAT’s star ratings do not constitute an official reference, nor are they recognized as part of a worldwide rating system in the cruise or in the travel industry. The criteria used by TRANSAT in rating these ships include, without any limitation, feedback from customers and travel trade, third party publications from travel experts recognized in the industry, and TRANSAT’s own appreciation of the overall ship’s attributes, including but not limited to, ship design, appearance and condition, amount of passenger space, size and amenities of standard accommodations, overall facilities, adult and youth activities on board, variety of entertainment, dining options, overall service, as well as quality and variety of cuisine included in the cruise fare.

SERVICES
The cruise packages offered for the Costa Magica (La Romana itinerary), MSC Musica (La Romana itinerary) and Croisières de France (Santo Domingo itinerary) include, unless indicated otherwise, roundtrip airfare from your selected departure city, airport/hotel roundtrip transfers at destination, accommodation for the duration of the stay in accordance with the cruise package and plan selected, other services and activities related to such package, taxes and service charges (unless indicated otherwise).

The cruises include, unless indicated otherwise, selected shipboard accommodation, onboard meals, most shipboard entertainment and activities.

The hotel rooms include the accommodation according to the duration, plan and category of room selected and all hotel taxes (unless indicated otherwise).

The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described on this website. Certain cruise lines may, in certain circumstances, require the payment of a fuel surcharge.

If flights are offered by a carrier other than Air Transat, please contact your travel agent directly to know more about their applicable terms and conditions.

TRANSAT may sell Services offered by the cruise lines such as flights, hotels and tours which may be subject to other terms and conditions than those stated herein.


PRICES
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at time of posting on this website. All prices are valid on the day they are posted on this website and are subject to change without notice. In this regard, please contact your travel agent or visit this website. Unless indicated otherwise, all prices are quoted in Canadian dollars (CA $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination (except for Cuba), tourist card fee and service fees but exclude the contribution of $1.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only.

Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.

For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.

For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.

DEPOSIT, FINAL PAYMENT DATES AND TRANSMISSION OF TRAVEL DOCUMENTS
Any reservation of Services must be accompanied by a deposit in the amount described below which is to be paid to TRANSAT at the time of booking. Final payment must also be received by TRANSAT within the delay set out for such Services. Deposits (based on double occupancy for cruises, except where mentioned otherwise) and final payment dates are subject to change and may namely vary for certain sailings/itineraries (including holiday sailings), stateroom category/hotel accommodation, promotional fares, groups and cruise line air/sea program. Connecting flights and insurance premiums are payable in full at the time of booking.

The deposit amount  (D) and the final payment date (FPD- in days prior to departure) for the services included in this brochure are as follows:

 

Ama Waterways: D: Europe, Russia, Vietnam, Cambodia – $440; Africa – $2,640; Singita Lodge Dates – $5,280; Same deposit amount in single occupancy. FPD: 100 days. Azamara Club Cruises: D: Staterooms – $550; Suites – $1100; Same deposit amount in single occupancy and for 3rd & 4th guest. FPD: 120 days (2015 sailings). Carnival Cruise Lines: D: Cruise to Nowhere – $55; 2 to 3 nights – $110; 4 nights – $165; 5 nights – $220; 6 and 7 nights – $275; 8 to 9 nights – $330; Alaska – $385; 10 nights or more – $440; Panama Canal – $550; Same deposit amount for 3rd & 4th guest and 200% of deposit amount in single occupancy. FPD: 60 days (2 to 5 nights); 75 days (6 nights or more and Alaska); 90 days (Panama Canal). Celebrity Cruises: D: 1 to 5 night(s) – $105 ($210 – Celebrity Suites and higher); 6 to 8 nights – $265 ($530 – Celebrity Suites and higher); 9 nights or more – $480 ($960 – Celebrity Suites and higher); Celebrity Expedition – 200% of deposit amount (Cat PS, XS, XJ); Same deposit amount in single occupancy and for 3rd and 4th guest. FPD: 60 days (1 to 5 night(s)); 75 days (6 days or more); 90 days (Holiday Sailings and Galapagos). Costa Cruises: D: Costa Magica (La Romana) – $250; Caribbean – $275; World/Grand Cruises – 15% of cruise fare; All other itineraries – $440; Same deposit amount in single occupancy and for 3rd and 4th guest. FPD: 45 days (Costa Magica La Romana); 90 days (all other cruises). Croisières de France: D: Horizon Santo Domingo – $250. FPD: 45 days; All other itineraries – $250. FPD: 75 days. Cuba Cruise: D: $250; Same deposit amount in single occupancy and for 3rd and 4th guest. FPD: 75 days. Disney Cruise Line: D: 20% of cruise fare in single and double occupancy and for 3rd & 4th guest. FPD: Cruises of less than 10 nights to or from a U.S. Port: 75 days (Staterooms), 90 days (Suites/Concierge); Cruises of 10 nights or more and/or cruises departing from a non US port (all durations): 120 days (Staterooms); 150 days (Suites/Concierge). Holland America Line: D: The deposit amount will be communicated at time of booking as it may vary due to several factors, including namely sailing length and itinerary. A second deposit amount is required for all Grand Voyages. FPD: 75 days or 90 days depending on itinerary and ship. MSC Cruises: D: MSC Musica (La Romana) – $250; All other itineraries – $110; Same deposit amount in single occupancy and for 3rd and 4th guest. FPD: 45 days (MSC Musica La Romana); 75 days (all other itineraries). Norwegian Cruise Line: D: 1 to 2 night(s) – $50; 3 to 5 nights – $100; 6 to 9 nights – $250; 10 nights or more – $400; Same deposit amount in single occupancy and for 3rd and 4th guest; Garden Villas (Category S1): 1 to 5 night(s) – $750, single occupancy – $1500, 3rd to 8th guest – $250; 6 nights or more – $2500, single occupancy – $5000, 3rd to 8th guest – $250; The Haven Suites (Categories S2, S3, S4, S5, S6, S7, S9, SB): 1 to 5 night(s) – $250, single occupancy – $500, 3rd to 8th guest – $250; 6 nights or more – $750, single occupancy – $1500, 3rd to 8th guest – $250. FPD: 1 to 5 night(s): 60 days (75 days for Holiday sailings); 6 nights or more: 75 days (90 days for Holiday Sailings); Garden Villas and Haven Suites: 90 days. Royal Caribbean International: D: 1 to 5 night(s) – $105 ($210 – Grand Suites and higher); 6 to 9 nights – $265 ($530 – Grand Suite and higher); 10 nights or more – $480 ($960 – Grand Suite and higher); Same deposit in single occupancy and for 3rd and 4th guest. FPD: 3 to 5 nights – 60 days; 6 nights or more – 75 days; Holiday Sailings – 90 days. Star Clippers: D: $440; Same deposit amount in single occupancy and for 3rd and 4th guest. FPD: 75 days. Uniworld River Cruises: D: $200 in single and double occupancy. FPD: 100 days. Air Transat flights (South and Florida): D: $200; FPD: Same date as the final payment date of the cruise. Air Transat flights (Europe): D: $250; FPD: Same date as the final payment date of the cruise. Hotel rooms (prior to or after a cruise): D: $50 per person (Florida); $100 per person (South and Europe). FPD: Same date as the final payment date of the cruise.

If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The applicable cancellation fees are described at the end of the terms and conditions.

Airline tickets and other travel documents will only be delivered and made available to the travel agent or the Customer, as the case may be, or transmitted by e-mail once TRANSAT has received payment in full for the Services. Reservations made within 7 days or less of the date of departure are transmitted via e-mail, unless indicated otherwise. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.

PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature.

Once a credit card number has been forwarded to TRANSAT to pay a deposit and/or the purchase of Services, the travel agent becomes responsible for such payment and must keep a signed copy of the Customer’s authorization on file.


PROMOTIONS
The promotions, as well as any other promotions that may be announced by TRANSAT during the season, may not be combined, and apply only to the cruise packages, cruises, flights and hotels described on this website and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice.

FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat

Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately prior to the departure and the return date. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.

Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.

Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club Class seats with Air Transat or similar upgrade with some air carriers further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club Class service or similar upgrade shall be deemed a complete and final settlement.

Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Also, the baggage allowance granted by air carriers may vary depending on the city of departure or return of a flight. Customers must consult their travel agent or air carrier for applicable restrictions. Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passenger’s baggage and property are transported, stored and handled at owner’s risk at all times.

Dangerous Articles in Checked or Carry-On Baggage: It is recommended that Customers consult Transport Canada’s website (www.tc.gc.ca) prior to their travel to determine if any restrictions apply to goods contained in their checked or carry-on baggage or carried on their person which may pose a danger if carried by air.

Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are subject to all applicable government regulations and are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and may be subject to a partial refund of certain taxes and fees upon request according to TRANSAT's terms and conditions.

Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.

This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.

MINORS
A Customer that is a minor pursuant to the laws of the country (or province or state) of travel must be accompanied by a parent or a legal guardian that is over the legal age in such country (or province or state) and share the same room and/or cabin. Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.

For cruises, a Customer under the age of 21 (18 for Star Clippers and Disney Cruise Line) must be accompanied by a parent or a legal guardian of at least 25 years of age in the same or a connecting stateroom (21 for Disney Cruise Line). Infants must be at least 6 months old at the time of sailing (12 months old for selected sailings).

TRAVEL INSURANCE
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or this website for more information.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.

The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.

CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.

Living Standards: : Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

Service Disruptions: Some services including water, electricity, air conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.

Food, Water and Beverages: The food, water and beverages served abroad may not be up to North American standards and therefore may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.

Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.

Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.

Itineraries: For the convenience of the Customer, the itineraries described on this website indicate the names of the cities that are the most recognizable or that most customers are likely to travel to, even though, in certain instances, the cruise ship may not actually dock in that city.

ROOM AND CABIN ALLOCATION
Hoteliers and cruise lines are solely responsible for room/cabin allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room or cabin which may vary in accordance with the location of the room on the hotel premises or the cabin on the ship. Should a Customer choose to alter the room/cabin category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change or the Guest Relations Services Office on the ship for any cabin change.

CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 PM and check out by noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.

CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.

CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.

Itineraries and times described on this website should be used solely as an indication and are subject to change. The ship, itinerary, tour, accommodation or means of transportation are subject to change without notice. The cruise line, local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.

CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT or the cruise line will allow that a change be made to the reservation by the Customer. If such change is not allowed or the Customer chooses not to travel, the applicable cancellation fees for the Services will apply. Please consult the section at the end of the terms and conditions that describes the applicable cancellation fees as well as the changes allowed.

CUSTOMER RESPONSIBILITY
Statement to the Travel Agent or TRANSAT: Customers are responsible for advising their travel agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel. Certain coach tours can be strenuous, please inquire prior to booking.

Pregnancy: The cruise lines will not accept Customers who will have entered their 24th week of pregnancy by the time travel concludes. The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent for the air carrier’s or cruise line policy in this regard.

Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.

FORCE MAJEURE
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:
• An act of god or force majeure or of a third party;
• A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
• Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather condition;
• Accident to or failure of an aircraft or a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
• Any strike, lock-out, labour dispute or other industrial disturbance whether involving TRANSAT employees, the employees of its service providers or others upon whom TRANSAT relies;
• Any decision of any governmental authority or legislative body having jurisdiction in the circumstances, and whose action or inaction may affect the conduct of TRANSAT’s operations;
• Any default from a supplier upon whom TRANSAT relies for the performance of the whole or any part of the Services described and provided hereunder;
• Any other causes beyond the reasonable control of TRANSAT, whether actual, threatened or reported, which may interfere with the operations of TRANSAT or of its service providers.

EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The present terms and conditions of this section shall extend and benefit to all of the mandataries, agents and employees of TRANSAT.

EXCURSIONS
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.

CONFIDENTIALITY
TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.

COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager, the onboard purser or TRANSAT directly at the following e-mail address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward his comments or claim in writing to his travel agent or to TRANSAT within 30 days from the date of return.

LAWS
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.

CANCELLATION FEES

The applicable cancellation period (in days prior to departure (or arrival for hotel rooms only)) and cancellation fees per person for the various Services are described below. Cancellation fees may be stated in dollars or in percentage (%) of the total cost of the Services (including all taxes and fees). Cancellation fees may vary for certain sailings/itineraries (including holiday sailings), stateroom/hotel accommodation, promotional fares, groups, cruise tours and cruise line air/sea program.

 

AMA Waterways: 121 days or more – 50% of deposit amount; 120 to 90 days – Deposit amount; 89 to 60 days – 35%; 59 to 30 days – 50%; 29 to 7 days – 80%; 6 days or less – 100%. Azamara Club Cruises (2015 sailings): 121 days or more – $25; 120 to 91 days – 15%; 90 to 61 days – 50%; 60 to 31 days – 75%; 30 days or less – 100%. Carnival Cruise Lines(1): 2 to 5 nights: 61 days or more – No penalty (except Cruises to Nowhere 25%); 60 to 46 days – Deposit amount; 45 to 30 days – The greater of the deposit amount or 50%; 29 to 15 days – The greater of the deposit amount or 75%; 14 days or less: 100%; 6 nights or more (excluding Europe, Transatlantic, Panama Canal): 75 to 56 days – Deposit amount; 55 to 30 days – The greater of the deposit amount or 50%; 29 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%; Europe/Transatlantic/Panama Canal cruises: 90 to 56 days – Deposit amount; 55 to 30 days – The greater of the deposit amount or 50%; 29 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%. (1)Early Saver and Super Saver fares are non-refundable at all times upon cancellation. Celebrity Cruises:1 to 5 night(s): 59 to 43 days – Deposit amount: 42 to 29 days – The greater of the deposit amount or 50%; 28 to 15 days: The greater of the deposit amount or 75%; 14 days or less – 100%; 6 nights or more & all cruisetours: 74 to 57 days – Deposit amount; 56 to 29 days – The greater of the deposit amount or 50%; 28 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%; Holiday Sailings & Galapagos: 1 to 5 night(s): 89 to 64 days – Deposit amount; 63 to 43 days – The greater of the deposit amount or 50%; 42 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%; 6 nights or more: 89 to 64 days – Deposit amount; 63 to 43 days – The greater of the deposit amount or 50%; 42 to 22 days – The greater of the deposit amount or 75%; 21 days or less – 100%; Costa Cruises: Costa Magica (La Romana): 46 days or more – $250; 45 to 22 days – 50%; 21 days or less – 100%; Other Caribbean itineraries: 75 to 57 days – Deposit amount; 56 to 30 days – 50%; 29 to 15 days – 75%; 14 days or less – 100%. All other Itineraries: 89 to 57 days – Deposit amount; 56 to 30 days – 50%; 29 to 15 days – 75%; 14 days or less – 100%. World/Grand Cruises: 90 days or more – 15%; 89 to 57 days – 25%; 56 to 45 days – 50%; 44 to 30 days – 75%; 29 days or less – 100%. Croisières de France: Horizon (Santo Domingo): 46 days or more – $250; 45 to 22 days – 50%; 21 days or less – 100%; All other itineraries: 75 to 61 days – Deposit amount; 60 to 31 days – 25%; 30 to 16 days – 50%; 15 to 8 days – 75%; 7 days or less – 100%. Cuba Cruise: 75 to 46 days – The greater of the deposit amount or 25%; 45 to 22 days – The greater of the deposit amount or 50%; 21 days or less – 100%. Disney Cruise Line: Cruises of less than 10 nights to or from a U.S. Port: 74 to 45 days – Deposit amount (Staterooms and Non-Concierge Suites); 45 days or more – Deposit amount (Concierge Suites and Concierge Staterooms); 44 to 30 days – 50%; 29 to 15 days – 75%; 14 days or less – 100%. Cruises of 10 nights or more and/or cruises departing from a non U.S. port (all durations): 119 to 56 days – Deposit amount (Staterooms and Non-Concierge Suites); 56 days or more – Deposit amount (Concierge Suites and Concierge Staterooms); 55 to 30 days – 50%; 29 to 15 days – 75%; 14 days or less – 100%. Holland America Line: 75 to 57 days – Deposit amount; 56 to 29 days – 50%; 28 to 16 days – 75%; 15 days or less – 100%. MSC Cruises: MSC Musica (La Romana): 46 days or more – $250; 45 to 22 days: 50%; 21 days or less – 100%. All other itineraries: 75 to 46 days – Deposit amount; 45 to 16 days – 50%; 15 days or less – 100%. Norwegian Cruise Line: 1 to 5 night(s): 75 to 61 days (Holiday Sailings) – Deposit amount; 60 to 45 days – Deposit amount; 44 to 30 days – The greater of the deposit amount or 50%; 29 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%. 6 nights or more: 90 to 76 days (Holiday Sailings) – Deposit amount; 75 to 56 days – Deposit amount; 55 to 30 days – The greater of the deposit amount or 50%; 29 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%. The Haven Garden Villas & Suites (Category S1, S2, S3, S4, S5, S6, S7, S9, SB): 119 to 90 days – The greater of the deposit amount or 25%; 89 to 56 days – The greater of the deposit amount or 50%; 55 days or less – 100%. Royal Caribbean International: 1 to 5 night(s): 59 to 43 days – Deposit amount; 42 to 29 days – The greater of the deposit amount or 50%; 28 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%; 6 nights or more and all cruisetours: 74 to 57 days – Deposit amount; 56 to 29 days – The greater of the deposit amount or 50%; 28 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%; Holiday Sailings: 1 to 5 night(s): 89 to 64 days – Deposit amount; 63 to 43 days – The greater of the deposit amount or 50%; 42 to 15 days – The greater of the deposit amount or 75%; 14 days or less – 100%. 6 nights or more: 89 to 64 days – Deposit amount; 63 to 43 days – The greater of the deposit amount or 50%; 42 to 22 days – The greater of the deposit amount or 75%; 21 days or less – 100%. Star Clippers: 119 to 75 days – Deposit amount; 74 to 60 days – 50%; 59 to 30 days – 75%; 29 days or less – 100%. Uniworld River Cruises: 90 days or more – Deposit amount; 89 to 60 days – 35%; 59 to 30 days – 50%; 29 days or less – 100%.

Air Transat Flights (South and Florida): 22 days or more – $200; 21 days or less – 100%. Air Transat Flights (Transatlantic): 61 days or more – $250; 60 to 8 days – $300; 7 days or less – 100%. Hotel Rooms (South): 46 days or more – $100; 45 to 22 days – 50%; 21 days or less – 100%. Hotel Rooms (Florida): 21 to 8 days – 50%; 7 days or less – 100%. Hotel Rooms (Europe): 2 days or more: applicable rate for the first night; 2 days or less: applicable rate for the first 2 nights.

CHANGES AND APPLICABLE FEES – CRUISE PACKAGES, CRUISES AND HOTEL ROOMS

This chart sets out the various changes and applicable fees payable per person with respect to some of the Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).

Costa Magica (La Romana), MSC Musica (La Romana) and Croisières de France (Santo Domingo) Cruise Packages and Hotel rooms — Number of days (or hours) prior to departure

Type of change

46 days +

45 to 22 days

21 to 15 days

14 to 8 days

7 to 1 day(s)

Less than 24 hours

Name correction (cruise portion only)

Free

$50

$50

$50

$50

Not allowed

Name correction (hotel rooms)

Free

Free

Free

Free

Free

Not allowed

Name change/passenger change (cruise portion only)1

$50*

$100*

$300*

$300*

Not allowed

Not allowed

Change of departure date or hotel

$50*

$100*

Not allowed

Not allowed

Not allowed

Not allowed

Change of category of room or cabin

$50* (per room/cabin)

Not allowed

Not allowed

Not allowed

Change to room or cabin occupancy2

$50*

$50*

$50*

$50*

$50*

Not allowed

Any other change

Consult your travel agent

1 One Name change/passenger change is allowed per reservation.
2 In case of a change of occupancy in a room or a cabin, any price difference will be borne by the Customer(s) who will occupy the room or the cabin further to such change.

Changes and applicable fees — Other cruises

Type of change

Conditions and Fees

Name correction and name change/passenger change

Such changes are not allowed and will be treated as a cancellation and cancellation fees will apply.

Change to cabin occupancy

Such change is allowed prior to the final payment date, subject to availability and/or payment of certain fees, and the price will be adjusted to reflect the new cabin occupancy and shall be payable at the time of such change. The applicable cancellation fee applies to a cabin occupancy change after final payment date.

Changes made subsequent to departure date

If such change is deemed to be possible at the discretion of TRANSAT and the cruise line, additional fees may be charged to the Customer. No refund will be given for a price change resulting in a lower fare.

Any other change

Consult your travel agent

Terms and Conditions of September 1, 2014
Transat Tours Canada inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. no. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.

Transat Tours Canada Inc. - Terms and conditions

Transat Tours Canada is a member of Transat A.T. Inc. and manages the operation of this Web site as well as invoicing. Please make sure you have read and understood these general terms and conditions of Transat Tours Canada.

1. Responsibility of Transat Tours Canada

Transat Tours Canada has the same responsibilities as a travel agent; as such, it offers information on flights and vacation packages, as provided by its third-party suppliers.

Transat Tours Canada makes every effort to ensure the accuracy of information provided on this Web site.

Transat Tours Canada's sole objective is to assist customers in verifying availability of travel products and services and in making reservations and purchases in due form.

After you have completed your reservation on the Web site, you will immediately receive an invoice from Transat Tours Canada and Transat Tours Canada will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Transat Tours Canada.

2. User's responsibility

You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.

You also agree that all information supplied by you and members of your family is true and accurate.

Travel documents

A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent traveling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not traveling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, see www.voyage.gc.ca. If you have questions regarding required travel documents, contact Transat Tours Canada.

Restrictions to personal and non-commercial use

3. Confidentiality and privacy


Respect of our customers' privacy is of utmost concern to Transat Tours Canada. We never sell the names of individual customers or any other information drawn from their personal profiles to third parties, and have no intention whatsoever of modifying this practice in the future. All direct communication between you and Transat Tours Canada (whether by e-mail, facsimile, telephone or postal mail) remains confidential. We respect your privacy and will continue to do so. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.

When you reserve or purchase travel services through Transat Tours Canada, we are required to transmit such information (including your name and address) about you and your purchase to the tour operator, air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Transat Tours Canada makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Transat Tours Canada may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.

Transat Tours Canada will not send you unsolicited information. Should you subscribe to one of our programs, you will receive information from us only according to the agreed-upon terms and conditions.

4. Payment methods

Residents of Canada and the United States may pay online or by telephone using Visa, American Express or MasterCard credit cards.

The travel products and services you reserve must be fully paid at the time of reservation. Your credit card account will be debited and you will be informed of that transaction by means of the invoice transmitted to you at the time of reservation.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Reservation of travel services constitutes a contract between the customer and Transat Tours Canada Inc.

Prices are quoted in Canadian dollars (CAN$), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, the cost of fuel, taxes and other fees in force at time of preparation of the present brochure. All prices are subject to change without notice. Price reductions are applicable to new bookings only.

For Travel Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the services are provided has increase by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or Canada’s goods and services tax, is equal or greater than 7% of the price of the services, the customer may choose between full and immediate reimbursement of the services or the provision of similar services of the same price otherwise the difference in price shall be assumed by the client; no price increase may occur within 30 days preceding the date on which the services must be provided.

For Travel Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Travel Services may be increased. If the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than seven per cent (7%), the customer has the right to cancel the contract and obtain a full refund or opt for comparable alternate Travel Services acceptable to the customer, as long as the price of the product corresponds to the price of the original product, otherwise the difference in price shall be assumed by the client.

For flights to and from the United States, Transat Tours Canada guarantees that the price of your flight or vacation package will not increase for any reason (with the exception of government imposed taxes or fees) once full payment has been received by Transat Tours Canada.

If you are a resident of Québec, an amount of $1 ($2 for purchases before April 1, 2014) per $1,000 of purchased travel services, representing your contribution to the Fonds d'indemnisation des clients des agents de voyages, will be added to your invoice.

Management and invoicing of your reservation is performed by Transat Tours Canada

5. Delivery of documents

After you have reserved your trip on the Web site, Transat Tours Canada will immediately send you an invoice confirming your purchase and providing details of your itinerary. This invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. If you have purchased insurance, you will receive the insurance contract by mail. You will receive a booklet containing all details of the various coverage, along with a personalized card that you must keep with you at all times during your trip.

You may choose one of the following two options for receipt of your travel documents:

  1. delivery to the travel agency of your choice, at no extra charge;
  2. pick-up at the airport counter on the day of departure, at no extra charge.

Note that you may choose option 1 only if you make your reservation more than fourteen (14) days before departure. In such case, your travel documents will be sent to you within two weeks of the departure date. If you make your reservation fourteen (14) days or less before departure, the only possible mode of travel document delivery is option 2.

6. Insurance

For any purchase made by a resident of Canada, Transat Tours Canada offers purchase of travel insurance, including trip cancellation insurance and out-of province health insurance. You acknowledge that Transat Tours Canada makes this insurance available in good faith and that you are fully responsible for your decisions in regard to insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).

Once you have made a reservation, you may purchase travel insurance within 48 days of the purchase of your trip by contacting Transat Tours Canada by phone. You may also increase the coverage of the insurance you purchased within 48 hours of your purchase of insurance by contacting Transat Tours Canada. If you decide to cancel the insurance you purchased through Transat Tours Canada, you must advise us within 10 days following the purchase of the latter.

In event of any situation justifying an insurance claim, the customer must contact Transat Tours Canada as soon as possible.

For any purchase made by a resident of the United States, purchase of insurance must be made through a local insurance provider.

7. Customer advisory

Outside Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.

If you have any questions regarding your online reservation, please contact Transat Tours Canada.

Transat Tours Canada holds a Québec retail travel agent licence (No. 754241); its offices are located at Place du Parc, 300 Léo-Pariseau St., Suite 300, Montréal, Québec H2X 4C2.

-2010- Revised April 2, 2012.

Privacy Policy

Transat Holidays is committed to protecting the privacy of your personal information and has taken measures to ensure the privacy and confidentiality of that information. Our commitment to safeguarding your privacy is reflected in our Transat's privacy policy. We have developed this policy and related procedures to comply with the Personal Information Protection and Electronic Document Act. We invite you to consult our privacy policy for more information and details. We invite you to consult our privacy policy to get more details, it is accessible below.

Transat Holidays is responsible for personal information it holds or has under its control, including personal information it passes to others with your permission. Our privacy officer will receive and respond to your enquiries and complaints regarding the protection and privacy of your personal information, and will deal with requests for access to your information.




1. The importance of the right to privacy.

Transat takes the privacy rights of individuals very seriously and, in this respect, takes all measures possible to ensure the protection of the personal information that we collect in providing our services. Transat may be required to exchange personal information with third parties on individuals for the purpose of administering customer accounts and files. Transat and such third parties may also exchange information on individuals that is not of a sensitive nature regarding their preferences for the purpose of offering and providing quality benefits, products, goods, and services in an efficient manner. Nevertheless, Transat will not collect, use, or disclose any personal information on an individual without his or her consent, unless compelled to do so by statute or regulation. In this regard, our primary concern is the trust that individuals place in our safeguarding the privacy of their personal information.

The purpose of this Policy is to outline our commitment regarding the protection of privacy as well as the rules we intend to follow when we collect, retain, use, or disclose personal information.

Our Policy has been formulated to satisfy and indeed, even to exceed the requirements of privacy legislation in force in Canada, specifically the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, various provincial laws regarding privacy protection, the Principles set out in the National Standard of Canada for the Protection of Personal Information (CAN/CSA-Q830-96), as well as any applicable regulations (hereinafter the "Law"). We also undertake to constantly re-assess our rules of practice and our procedures in this area and to take into account the comments of any individuals.

In order to better understand and meet the expectations of individuals regarding the protection of personal information, Transat has designated a member of senior management to act as Director, Protection of Personal Information (hereinafter "the Director"). Any person may contact the Director in order to share comments, request access to any personal information that we may have on him or her, request that corrections be made to the information, or to file a complaint. The Director shall conduct a consistent review of Transat practices and procedures to ensure compliance with this Policy and to meet customer expectations in this respect.

2. Transat's undertakings

    a. We shall collect only such personal information as is required to offer services, benefits, goods, and products to individuals;
    b. We shall not disclose any personal information to a third party without the prior express or tacit consent, as applicable, of the individual, or unless bound by law to do so;
    c. We shall not collect, use, or disclose any personal information on any individual without having obtained his or her prior express or tacit consent, as applicable, or unless bound by any statute or regulation to do so;
    d. We may on occasion release personal information to our external agencies or mandataries for processing, to identify customers likely to be interested in benefits, products, goods, or services offered by Transat. Through contractual agreements or other comparable means, we shall ensure that your personal information is protected when processed by our mandataries and external agencies;
    e. In order to increase the opportunities of Transat customers to obtain special benefits, we may occasionally exchange personal information with a third party, in the form of a list of those customers who meet certain general criteria. The lists may not contain any information of a sensitive nature, and the use of such information by the third party for any purpose other than as set forth in this Policy is strictly prohibited. Under no circumstances may personal information be disclosed without the express or tacit consent, as applicable of the individual concerned.
    f. We will provide individuals with explanations on how to delete their names from any lists we exchange with third parties. Individuals may contact us at any time to have their names removed from these lists;
    g. We guarantee the security and confidentiality of the information that individuals provide us with. Compliance with these standards is subject to audit and these standards may be revised where a situation warrants it;
    h. If requested to reveal personal information to a third party, we shall assume responsibility for the disclosures and shall take the necessary measures to ensure that the undertakings and rules referred to in this Policy are observed by this third party;
    i. We require that all organizations that provide us with administrative support services or that process information at our request comply with the undertakings and rules contained in this Policy; and
    j. Any individual is entitled to take cognizance of the information we hold on him or her, subject to restrictions in the Law, and that person may require that inaccurate or incomplete information be corrected. Where applicable, we shall transmit this information to the person concerned and shall make the necessary corrections without delay.

3. Transat's Rules regarding the Protection of Personal Information.

    A. Personal information
    The following is regarded as personal information: any information that is directly connected to an identifiable person including, but not limited to, his or her name, residential address, social insurance number, as well as any information relating to his or her medical condition or financial situation.
    B. Responsibilities
    Transat is responsible for the personal information in its possession or under its control, in particular, personal information that it entrusts to its mandataries, agents or representatives. Transat shall adopt and apply specific rules of conduct and procedures that ensure compliance with the undertakings and rules referred to in this Policy, which, inter alia, are as follows:
    i. The Director shall take all measures necessary to ensure that the undertakings regarding privacy rights and the protection of personal information, as well as the rules contained in this Policy, are complied with by Transat employees and its agents, mandataries or representatives;
    ii. Transat shall require that all agents, mandataries, representatives and other external organizations required to provide it with administrative support services, agree, either by contract or through a certificate of compliance, to comply with the undertakings and rules referred to in this Policy. They are prohibited from using the personal information held by Transat for purposes other than those for which the information was provided to them. The aforementioned phrase "agents, mandataries, representatives, and other organizations" includes, in particular, Transat suppliers of hotel and airport services, data processing and storage companies, as well as suppliers of administrative support services;
    iii. Transat shall implement security measures to ensure the confidentiality of personal information;
    iv. Transat shall issue employee directives to remind all staff of their obligation to comply with this Policy. In addition, Transat shall provide employee training to ensure that all staff understand the importance of privacy and how to ensure its protection;
    v. Transat shall periodically remind third parties with whom it does business that they, their agents, mandataries or representatives must comply with the undertakings and rules referred to in this Policy; and
    vi. Transat has adopted procedures in order to receive and investigate complaints, and must report back to complainants as soon as possible.
    C. Identification of uses for which personal information is collected
    Transat may collect personal information on individuals but solely for the purposes identified in advance.
    i. Transat may collect personal information for the following purposes:

    (a) to check the identity of individuals, to contact them, and to communicate with them;

    (b) to better understand the preferences, needs, and interests of individuals.

    (c) to enable Transat to offer individuals services, benefits, products, and goods within the framework of this Policy;

    (d) to comply with the statutes and regulations in force, including the information requirements of customs and immigration control, and to ensure the security and the processing of information; and

    (e) to allow Transat to effectively manage its human resources.
    D. Restrictions relating to the collection of personal information
    Transat may collect only such personal information as is necessary for the purposes identified in this Policy. Furthermore, Transat may only collect personal information by employing legal and legitimate means.
    i. Transat may collect personal information from the following sources:

    (a) customers;

    (b) agents, mandataries or representatives;

    (c) employees; and

    (d) suppliers.
    ii. In responding to offers made by third parties with whom Transat may do business (whether sent to customers by these parties or by Transat), individuals may be asked to provide personal. The transmission of information by individuals to, and the collection thereof by the third parties does not constitute collection of personal information by Transat and is therefore exclusively under the control of the individuals and the third parties in question.
    E. Identification of uses and disclosure of personal information
    Transat may use or disclose personal information solely for the purposes identified in advance and by employing the means also thus identified. Transat may not collect, use, or disclose any personal information concerning an individual without his or her express or tacit consent, as applicable, unless required to do so by statute or regulation.
    Transat shall not use or disclose any personal information except for the following purposes, and in the manner indicated:
    i. Personal information, that is not sensitive in nature (N.B. information will be deemed as being sensitive of the purpose of applying the present Policy where such information refers to the health or physical, mental or medical condition of an individual), regarding customers' preferences, needs, and interests, may be used to identify those customers who are most likely to be interested in products or services offered by Transat and its agents, mandataries or representatives. Such information shall be used exclusively to enable Transat and its agents, mandataries or agents to propose services, premiums, benefits, and products that are likely to interest customers as part of a Transat promotional offer. Transat may not provide individualized customer profiles to third parties.
    ii. When a third party wishes to submit an offer to customers, generally the offer shall be sent to customers by Transat rather than by the party in question.
    iii. However, for follow-up purposes, Transat may on occasion provide a third party with a list of customers to whom an offer was transmitted. Occasionally, Transat may also provide such a party with a list of customers who meet certain general criteria involving non-sensitive information, while ensuring through contractual or other means that the third party is strictly prohibited from using the list for any purpose other than to offer customers a benefit or a privilege available exclusively to Transat customers.

    The use of a customer list by a third party for any other purpose is forbidden. Information of a sensitive nature may not be disclosed under any circumstances without the express consent of the individual.
    iv. Personal information may be disclosed to agents, mandataries, representatives, or to other organizations whose services are retained by Transat. The agents, mandataries, representatives, and other organizations must sign a confidentiality agreement. They may not use the information transmitted to them except for the purposes referred to in the agreement. These parties are formally prohibited from disclosing the information in question to other third parties without the prior consent of Transat.
    v. Personal information may be disclosed when required by statute or regulation.
    F. Restrictions concerning the use, disclosure, and the retention of personal information
    Transat may not use or disclose personal information for any purpose other than that for which it was collected, unless the express or tacit consent, as applicable, of the individual concerned has been obtained or unless the Law requires the use of disclosure of such information. Furthermore, Transat may not retain personal information except as required to achieve the purposes identified.
    G. Consent
    Transat shall take all measures necessary to ensure that individuals know and understand the purposes for which it collects, uses, or discloses personal information. Transat shall obtain the consent of every individual in respect of whom it collects, uses, or discloses personal information. Indeed, depending on the circumstances and the nature of the information, such consent may be express or tacit. In certain circumstances, express consent is necessary. In other cases, consent is reasonably presumed, but is revocable on demand.
    i. Transat may not collect, use, or disclose any sensitive personal information of an individual without the express consent of the person concerned, unless required to do so by statute or regulation;
    ii. Transat shall periodically inform individuals by correspondence, through its Web site or interactive voice response system of any change to this Policy on the protection of personal information and the right to privacy, as well as any further collection, use, or disclosure of personal information in order to obtain the appropriate consent. Transat shall use a combination of the aforementioned methods to ensure that all necessary measures are taken to contact the individuals concerned;
    iii. When customers fill out a survey from Transat, its agents, mandataries or representatives, concerning their preferences, needs, or interests, they will be advised of the specific reasons for which the personal information was collected, used, or disclosed. The survey shall contain a statement reminding the customer that in completing and returning the survey, he or she is consenting to the collection, use, and disclosure of information provided through the survey for the purposes identified therein.
    H. Accuracy of personal information
    Transat veillera à prendre les mesures nécessaires pour s'assurer que les renseignements personnels qu'elle détient au sujet des individus sont à jour et en fonction de l'usage auquel ils sont destinés.
    i. Transat shall ensure that the necessary measures are taken to ensure that the personal information it has on individuals is up to date and accurately reflects its intended use.
    ii. Transat may not systematically update personal information unless it is necessary for achieving the purpose for which the information was collected. These updates shall be carried out in compliance with Section D above; and
    iii. Since it is quicker and more efficient for individuals to inform Transat of any changes to their personal information, such as their names or addresses, Transat shall ask the individuals concerned to ensure that the information they provide is up to date and accurate, and wherever possible, that they inform Transat of any changes.
    I. Measures for ensuring the security of personal information
    Transat ensures the protection of personal information by relying on physical, technological, and administrative security measures.
    i. The security measures put in place by Transat are intended to protect personal information against loss or theft, and safeguard it from unauthorized access, disclosure, copying, use, or modification;
    ii. To ensure the confidentiality of personal information, Transat shall employ a) physical measures such as locked filing cabinets and restricting access to its offices; b) administrative measures such as security clearances and limiting access on a "need to know" basis for individuals, agents, mandataries, and representatives; and c) technical and technological measures. When it uses information technologies such as the Internet, Transat shall remind individuals, agents, mandataries or representatives of the importance of protecting the confidentiality of personal information; and
    iii. Transat shall put in place all measures necessary to ensure the destruction and safe disposal of personal information.
    J. Transparency
    Transat shall ensure that this Policy and the undertakings and rules of practice and procedure concerning the management of personal information set forth herein are readily accessible to anyone, especially its customers. Copies of this Policy may be obtained from the Director at any time on request. This Policy is also available on the Internet.
    K. Access to personal information
    Any individual making a request in writing is entitled to be informed of the existence of personal information held by Transat on him or her, of the use made of such information and of the fact that this information was provided to third parties. The individual concerned is also entitled to access such information, subject to legislative and regulatory exceptions. The individual may also contest the accuracy or completeness of information and request that corrections be made. To exercise their right of access or of correction, the individuals concerned should contact Mr. George Petsikas, Director, Protection of Personal Information, Transat at the following address: 5959, boulevard de la Côte-Vertu, Montréal, Québec H4S 2E6.
    i. The applicant must identify himself or herself, provide his or her employee number (where applicable) and sign the request in order to prevent fraud or the unjustified transmission of personal information to a third party. The individual concerned shall provide sufficient information to enable Transat to confirm the existence of such personal information, to inform the applicant of the use thereof and to provide access thereto;
    ii. Transat shall process the request for access to or correction of personal information within thirty (30) days of receiving the request. This time limit may be extended by an additional period of thirty (30) days if processing the request would unreasonably interfere with Transat activities or if circumstances or the scope of the request make it impossible to meet this deadline;
    iii. Generally, Transat shall grant the applicant access to the personal information on him or her, or correct the information at no charge. It may, however, be necessary to charge a reasonable fee to recover any administrative costs or when the request for access to information or correction of information is complex.
    iv. With regard to the correction of personal information, Transat shall do so where the applicant can establish the incomplete nature or the inaccuracy of the information. As required, correction may involve a correction, withdrawal, or the addition of information; and
    v. Should the applicant be dissatisfied with the answer to a request for access to or correction of information, he or she may file a complaint with the Director.
    L. Complaints concerning non-compliance with the Policy
    Should an individual feel that this Policy is not being complied with or should he or she be concerned by Transat practices, the individual concerned may submit a complaint to Transat by sending it to Mr. George Petsikas, Director, Protection of Personal Information, Transat.
    i. A complaint or request for an inquiry must be addressed in writing to the Director at the following address: 5959, boulevard de la Côte-Vertu, Montréal, Québec H4S 2E6; and
    ii. Any complaint or request for investigation shall be the subject of an inquiry or a reply within sixty (60) working days. If the complaint is justified, Transat will take the appropriate follow-up measures including providing access to the personal information requested, the correction of the information, or, where applicable, by modifying this Policy.

Conditions of use of the site

Welcome to this website (“Site”), property of Transat Tours Canada Inc., operating as Air Transat, Vacances Transat, Transat Holidays and Nolitours (“TTC”). This Site allows you to access information on the various travel services offered by TTC. You will find below the Terms and Conditions of Use of this Site (the “Terms and Conditions of Use”), which constitute a contract between you and TTC regarding access to and use of this Site. Please read the Terms and Conditions of Use of this Site carefully before using it.

By browsing or using this Site, you agree to be bound by these Terms and Conditions of Use. If you do not wish to accept the Terms and Conditions of Use, please stop using this Site.
TTC reserves the right to terminate the Terms and Conditions of Use and/or your right to use the Site, at any time, without cause and without prior notice, at its sole discretion. TTC also reserves the right to seek all remedies available at law, as needed, in case of a breach of the Terms and Conditions of Use of this Site by a user.
The Terms and Conditions of Use may be amended at any time by TTC at its sole discretion, without prior notice.
For the purposes of use of this Site, you warrant and represent that: i) you are at least eighteen years of age and you will supervise any minor or any third party who use your computer or any other electronic device and/or your name or your account to access this Site; ii) you have the legal capacity to enter into a contract and you will meet the financial obligations related to the purchase of travel services on this Site; iii) you will use this Site in accordance with the Terms and Conditions of Use; iv) you will use this Site only to purchase travel services for yourself or for third parties who have duly authorized you for these purposes; v) all the information provided to TTC through this Site regarding you and any third party, including any personal information, is true, accurate and complete and you have the authority or you have obtained the third party’s consent to enter, edit, add and delete such information on this Site.

Copyright
All texts, images, photographs, information, audio clips, video clips, software and codes available on this Site, including the presentation of the Content and the Customer Content (defined below) (the “Content”), are protected by Canadian and foreign laws, including copyright laws, and belong to TTC, its affiliates or its licensors. TTC grants you a non-exclusive, non-transferable licence to use and display this Site and its Content on your computer or any other electronic device, solely for personal and non-commercial use, and to make one copy, for backup or hard copy purposes, on condition that you do not alter the Content and that you retain the copyright notices.
The modification, reproduction, distribution, transmission, dissemination, representation, networking, marketing, publication, licensing, public performance, downloading, creation of derivative works, internet posting, sale or any exploitation of this Site and its Content are prohibited.
All the software integrated into or included on this Site, including all files and/or images contained in or generated by such software, is protected by copyright and may be protected by other rights as well. Such software belongs to TTC, its affiliates or its licensors.
You may not: (i) use, reproduce, modify, adapt, translate, download or transmit the software, in whole or in part; (ii) sell, lease, rent, licence or transfer the software or otherwise allow access thereto; (iii) alter, remove or cover any trademark or notice of ownership included in the software; and/or (iv) decompile, disassemble, decrypt, extract or reverse-engineer this Site and its components, including, without limitation, the software, or assist anyone to do so.
You acknowledge that you do not hold any right, title, interest or licence to or in the software integrated into this Site or that may be downloaded from this Site.

Registration on the Site
Some parts of this Site require registration. If you opt to register for this part of the Site, you undertake to provide true and up-to-date information regarding yourself, as required by the registration process, and to update this information promptly to ensure that it remains accurate and complete. You acknowledge that you are responsible for (i) maintaining the confidentiality of the passwords you choose or that are assigned to you following your registration; (ii) any activity carried on under your user name or under your password; and (iii) exiting your account at the end of each session. Moreover, you undertake to notify TTC of any unauthorized use of your user name or your password. If you fail to comply with the obligations set out in this clause, TTC will not be liable for any resulting losses or damages.


Customer Content
This Site offers you functions that allow you to submit messages, comments, data, texts, software, music, sounds, photographs, images, videos and other materials (“Customer Content”) to TTC and to interact with TTC, its employees and agents, and other users of this Site.
When you submit your Customer Content to TTC for posting on this Site, you grant TTC an unrestricted, irrevocable, non-exclusive, perpetual and royalty-free worldwide license: (i) to use, reproduce, store, adapt, translate, modify, create derivative works from, transmit, distribute, publicly perform or display your Customer Content for any purpose whatsoever; and (ii) a sublicence to third parties who have access to the Site for the unlimited right to exercise one of the aforesaid rights. In addition to the granting of the above licence, you hereby (i) agree to waive all moral rights to the Customer Content in favour of TTC; (ii) consent to your name, address and email appearing for your Customer Content, where applicable, and to the disclosure and/or display of such information; (iii) acknowledge and agree that TTC cannot be held liable for any loss, corruption or damage to your Customer Content; and (iv) acknowledge and agree that the Customer Content you provide for display on the Site or that you submit to TTC will be considered non-confidential. Moreover, TTC will have the right, but not the obligation, to use, without any compensation, any idea, any concept, or any know-how revealed in the Customer Content, for any purpose whatsoever, including the development and marketing of new services.
By submitting your Customer Content to TTC, you represent and warrant to TTC that: (i) your Customer Content is original; (ii) the Customer Content does not infringe any intellectual property right; (iii) you are the sole holder of all the intellectual property rights to the Customer Content or, as the case may be, you have obtained the holder’s written permission to submit the Customer Content; (iv) the Customer Content does not contain any defamatory comment or any obscenity and does not violate a third party’s privacy or publicity rights.

Hyperlinks to Third-Party Sites
This Site contains hyperlinks to third-party sites (the “Third-Party Sites”) which cause you to exit the Site and which do not belong to TTC. TTC provides these hyperlinks for your convenience. The Third-Party Sites are not under TTC’s control and the hyperlinks shall not be interpreted as an approval or an endorsement of their Content by TTC. TTC is not responsible for the content of the Third-Party Sites, the links contained thereon or the changes or updates thereto, and TTC offers no warranty in this regard.



Limitation of Liability
This Site and its Content are provided “as is”. You use this Site at your own risk. TTC makes no representation or warranty regarding this Site and its Content, including, without limitation, any warranties pertaining to (i) the merchantability or fitness for a particular purpose of the Content or the non-infringement of intellectual property rights; (ii) the safe, uninterrupted or error-free operation of this Site; iii) this Site meeting your needs and expectations; (iv) the accuracy, completeness, reliability or relevance of this Site and its Content; (v) the correction of defects or errors on this Site; (vi) the absence of viruses or harmful elements on this Site.
TTC, its affiliates and their directors, employees and AGENTS may not be held liable in any circumstances for damages of any nature, WHETHER indirect, special, consequential or incidental, resulting directly or indirectly from the use or performance of thIS site or the content thereoF or of any site which you access via thIS site.
TTC, its affiliates and their directors, employees and AGENTS DISCLAIM all liability for the acts, omissions or conduct of any third-party user of thIS Site or of any advertiser or sponsor of thIS Site (“Third-Party Users”) and may in no case be held liable for any LOSS OR DAMAGE (including, WITHOUT LIMITATION, special, indirect, consequential or incidental damages) or costs arising in any manner (I) from the acts, omissions or conduct of a Third-Party User; and (II) from the use of or inability to use any software, Content or services of a Site or offered through another site linked to thIS Site.

Indemnification
You agree to defend, indemnify and hold harmless TTC, its affiliates and their respective directors, employees, agents, licensees, successors and assigns, from and against any and all claims, demands, liabilities, costs or expenses of any nature whatsoever, including, without limitation, the legal fees and expenses resulting directly or indirectly from: (i) any breach by you of the Terms and Conditions of Use; (ii) your browsing or use of the Site or any site to which this Site is or may be linked from time to time, or your inability to do so; (iii) your use of or reliance upon publications, communications, distributions or downloads of any nature through this Site; and/or iv) your violation of any applicable legislation or regulations.

Transactions with TTC
In the event that you purchase travel services on the Site, you must provide complete and accurate personal information. TTC reserves the right to accept or reject your booking, at its sole discretion, at any time following the receipt of such booking. You acknowledge that the price of the travel services posted on this Site may change without notice and that the travel services are conditional upon availability at the time of purchase.
TTC reserves the right to change the prices of the travel services offered without prior notice in order to rectify them, including as a result of a computer or data-entry error, and to reject, rectify or cancel a booking or purchase by a user of this Site of travel services at an erroneous price, without incurring any liability.
Your purchase of travel services on this Site is governed by TTC’s general conditions as stated thereon and by the applicable tariff of the air carrier providing the air travel service.

Privacy
Transat‘s Privacy Policy (see Privacy Policy section) (the “Privacy Policy”) forms an integral part of these Terms and Conditions of Use.

Trademarks
NOLITOURS, AIR TRANSAT, VACANCES TRANSAT, TRANSAT HOLIDAYS, LA ZONE BRANCHÉE, THE IT ZONE, CLUB AND ITS DRAWING, OPTION PLUS, AIR TRANSAT KIDS CLUB ENFANTS AND DRAWING, TRANSAT, THE TRANSAT STAR AND THE TRANSAT MOSAIC are trademarks of Transat A.T. Inc. used under licence by TTC. Other names, words, titles, phrases, logos, drawings, graphics, icons and trademarks displayed on this Site may be registered or unregistered trademarks of TTC or third parties or used under licence by TTC. You may not use any trademark appearing on this Site without the written permission of Transat A.T. Inc. or the holder of the rights to such trademark.

Applicable Laws
Your use of this Site and the Terms and Conditions of Use are governed by the laws of the Province of Québec and the laws of Canada, regardless of any conflict of laws principles. You hereby acknowledge that any dispute regarding your use of this Site or the Terms and Conditions of Use will be submitted to the jurisdiction of the courts sitting in the judicial district of Montreal, Province of Quebec.

General
These Terms and Conditions of Use and the Privacy Policy are the entire agreement between you and TTC and may not be assigned or transferred. TTC’s failure to exercise or assert any of its rights under these Terms and Conditions of Use or the Privacy Policy shall not be construed as a waiver of such right or provision. If any of these Terms and Conditions of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect in any way the remaining provisions hereof. You acknowledge that TTC has no obligation to monitor this Site or any content accessible thereon. However, you acknowledge that TTC has the right to monitor this Site electronically, at its sole discretion, in order to comply with any laws or regulations.
© Transat Tours Canada Inc.

Prohibited Airline Carriers

In accordance with the article 9.3 of the European regulations, please find hereafter the list of airline companies banned within the European territory.

http://ec.europa.eu/transport/air-ban/list_en.htm