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Useful Information about Car Rentals


Price Calculation

All rentals are based on a 24-hour clock
Example 4-day rental = pick-up at 9 am on day one, drop-off by 9 am on day five

Coverage Programs (Insurance)

Transat Holidays strongly recommends the purchase of general car protection coverage offered by your car rental company. Should you decline to purchase protection coverage because you have coverage with another organization, you must know that, in the event of a dispute, your car rental company will deal directly with you because you are the person signing the contract. You will later be responsible for filing any claims with your insurance company. In the case of an accident and/or theft of the vehicle, you are financially responsible for the full value of the car and possibly the loss of revenue to the rental company.

Good to Know

Age restrictions and regulations may vary from one country to another.


Before Signing the Contract

When you pick up your vehicle, and before signing and accepting the contract, it is important that you take time to carefully read and understand all the terms indicated in the contract, and/or have them explained to you by a representative of your car rental company.

Security Deposits and Credit Card

Expect that a security deposit will be charged to your credit card for the entire duration of your rental contract. To secure rental contracts, rental companies require a credit card in the name of the person who appears on the car voucher.

Items / Expenses Listed Below Are Your Responsibility

Gasoline • Dropoff charges, if applicable • At destination, any changes or additions to the initial reservation are payable at higher local rates plus applicable local VAT • Traffic fines • Theft of personal belongings from the car • Costs due to repair of windshield, mirrors, windows, flat tires and any damage caused to tires, wheels and chassis.

Changes on Location

Your car rental company reserves the right to substitute a vehicle of similar or superior category.


The car must be returned with a full tank of gas. Service charges will apply if it is not returned full. It is your responsibility to ensure the tank is filled with the correct grade of gas.

Roadside Assistance

You may be charged for certain services required on highways or elsewhere, such as in the case of lost car keys, etc. Roadside assistance is not offered in the event of a flat tire, empty gas tank, etc.

Vehicle Pick-Up and Drop-Off

You must honour the return date/time of your car, as confirmed on your voucher.

Be Aware of Additional Fees

When you drop off the vehicle, be sure to ask for a copy of the bill and check all amounts before leaving the rental office. National and international drop-off fees applicable. Please inquire.


Driver’s Licence

The driver must have held a driver’s licence for a minimum of 1 to 3 years issued in the country of residence, depending on the car category. The licence must be produced at time of rental. An international driver’s licence is usually mandatory for many European countries. Please inquire at the consulate or embassy of the country you are visiting.


In the case of damage to the vehicle, a police report must be completed and submitted to the rental company when the car is dropped off.

Comfort for You and Your Passengers

Please note that all amounts indicated (passengers, suitcases, etc.) refer to maximum capacities. To evaluate the number of children that may comfortably fit in a vehicle, we have used the approximate height of a 12 to 13-year-old (1.5 m).

Driving Area Restrictions

Hertz, Avis, Maggiore and Sixt cars are allowed to circulate within the following European countries depending on the rental company: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Great Britain and Northern Ireland). Some car brands such as Mercedes, Audi, Volkswagen, as well as convertibles, are not allowed to circulate in some European countries, please inquire. Some other restrictions may apply; it is your responsibility to inquire about restrictions and regulations prior to departure. Renault, Dacia and Peugeot offer additional countries, please inquire.

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