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Useful Information about Car Rentals

PRIOR TO DEPARTURE

Price Calculation

All rentals are based on a 24-hour clock
Example 4-day rental = pick-up at 9 am on day one, drop-off by 9 am on day five

Coverage Programs (Insurance)

Transat Holidays strongly recommends the purchase of general car protection coverage offered by your car rental company. Should you decline to purchase protection coverage because you have coverage with another organization, you must know that, in the event of a dispute, your car rental company will deal directly with you because you are the person signing the contract. You will later be responsible for filing any claims with your insurance company. In the case of an accident and/or theft of the vehicle, you are financially responsible for the full value of the car and possibly the loss of revenue to the rental company.

Good to Know

Age restrictions and regulations may vary from one country to another.

ON LOCATION

Before Signing the Contract

When you pick up your vehicle, and before signing and accepting the contract, it is important that you take time to carefully read and understand all the terms indicated in the contract, and/or have them explained to you by a representative of your car rental company.

Security Deposits and Credit Card

Expect that a security deposit will be charged to your credit card for the entire duration of your rental contract. To secure rental contracts, rental companies require a credit card in the name of the person who appears on the car voucher.

Items / Expenses Listed Below Are Your Responsibility

Gasoline • Dropoff charges, if applicable • At destination, any changes or additions to the initial reservation are payable at higher local rates plus applicable local VAT • Traffic fines • Theft of personal belongings from the car • Costs due to repair of windshield, mirrors, windows, flat tires and any damage caused to tires, wheels and chassis.

Changes on Location

Your car rental company reserves the right to substitute a vehicle of similar or superior category.

Gas

The car must be returned with a full tank of gas. Service charges will apply if it is not returned full. It is your responsibility to ensure the tank is filled with the correct grade of gas.

Roadside Assistance

You may be charged for certain services required on highways or elsewhere, such as in the case of lost car keys, etc. Roadside assistance is not offered in the event of a flat tire, empty gas tank, etc.

Vehicle Pick-Up and Drop-Off

You must honour the return date/time of your car, as confirmed on your voucher.

Be Aware of Additional Fees

When you drop off the vehicle, be sure to ask for a copy of the bill and check all amounts before leaving the rental office. National and international drop-off fees applicable. Please inquire.

ON THE ROAD

Driver’s Licence

The driver must have held a driver’s licence for a minimum of 1 to 3 years issued in the country of residence, depending on the car category. The licence must be produced at time of rental. An international driver’s licence is usually mandatory for many European countries. Please inquire at the consulate or embassy of the country you are visiting.

Damage

In the case of damage to the vehicle, a police report must be completed and submitted to the rental company when the car is dropped off.

Comfort for You and Your Passengers

Please note that all amounts indicated (passengers, suitcases, etc.) refer to maximum capacities. To evaluate the number of children that may comfortably fit in a vehicle, we have used the approximate height of a 12 to 13-year-old (1.5 m).

Driving Area Restrictions

Hertz, Avis, Maggiore and Sixt cars are allowed to circulate within the following European countries depending on the rental company: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Great Britain and Northern Ireland). Some car brands such as Mercedes, Audi, Volkswagen, as well as convertibles, are not allowed to circulate in some European countries, please inquire. Some other restrictions may apply; it is your responsibility to inquire about restrictions and regulations prior to departure. Renault, Dacia and Peugeot offer additional countries, please inquire.

Useful information regarding the Peugeot, Renault and Dacia Buy Back plan

PRIOR TO DEPARTURE

Price Calculation

All rentals are based on a 24-hour clock. Day 1, as well as the day you drop off the car, counts as a day.

Who can buy a car under the Buy Back plan?

Canadian citizens and residents only.

Choice of models for your comfort and that of your passengers

Peugeot, Renault and Dacia all indicate the number of passengers as well as the amount of luggage that can fit into each model. When evaluating the comfort level of a given car, remember to take into account the number of passengers, the amount of luggage and the number of kilometres you will drive. You won’t be able to change models on site.

Protection program (insurance)

The plan comes with comprehensive insurance.

Renault includes Assistance Sérénité service in the price, giving you peace of mind and covering punctured tires, lost keys and using the wrong fuel.

Good to know

The driver must be 18 years or over.

Formalities prior to departure

All formalities are taken care of before your departure. There are no other documents to sign on location.

ON SITE

Vehicle pick-up

Vehicle pick-up is easy. The Peugeot, Renault or Dacia agent simply hands over your keys. No other formalities are necessary and you will not have to pay any additional fees such as airport or downtown pick-up, registration, young or second driver.

Number of passengers in the vehicle

The vehicle’s registration certificate indicates the maximum number of authorized passengers. For insurance and civil responsibility reasons, you must comply.

Note: No matter what their age, children are always considered to occupy a full seat.

Children

The use of a restraint system adapted to height and weight is mandatory for children under 10 years of age (approved seats for children under 7 and booster seats for children between the ages of 7 and 10). Please inquire for details.

Rules of the road

The rules of the road vary from country to country, and you must respect them. Offenses are punishable by fines, which can be very high.

Security deposit and credit card

You will not be asked for a security deposit or a credit card.

Items / expenses listed below are your responsibility

Gas • Tickets • Peugeot and Dacia: lost keys, flat tires and using the wrong grade of fuel

Changes on site

No changes may be made on site. The car is registered to your name and cannot be exchanged. Be sure to choose a vehicle that will hold all your passengers as well as your luggage.

Gas

Your vehicle is delivered to you with several litres of gas. You do not have to fill it up before drop-off, so consider that when you make your last stop at the gas station. You’ll save money!

Roadside sssistance

24/7 roadside assistance is included.

Drop-off

You must honour the return date/time of your car.

ON THE ROAD

Driver’s licence

The driver must have held a driver’s licence for a minimum of 1 to 3 years issued in the country of residence, depending on the car category. The licence must be produced at time of rental. An international driver’s licence is mandatory for many European countries. Please inquire at the consulate or embassy of the country you are visiting.

Peugeot, Renault and Dacia cars may circulate within the following countries:

Germany Austria Belgium Bosnia Herzegovina Bulgaria
Cyprus* Croatia Denmark Spain, Balearic and Canary Islands Estonia
Finland France and Corsica Gibraltar Greece Hungary
Ireland Iceland Italy, Sardinia and Sicily Latvia Lichtenstein
Lithuania Luxembourg Macedonia (F.Y.R.O.M.) Malta Monaco
Montenegro Norway Netherlands Poland Portugal, Madeira and the Azores
Andorra Czech Republic Romania United Kingdom Saint-Martin
Serbia Slovakia Slovenia Sweden Switzerland
Vatican

*Greek side only.

Important: Please note that this information is for reference only and is subject to change without notice.

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